At a Glance
- Tasks: Lead and motivate a team while ensuring excellent customer service on the shop floor.
- Company: William Hill is a trusted name in betting, creating a welcoming atmosphere for customers since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and great discounts.
- Other info: Flexible working hours with opportunities for career progression.
- Why this job: Join a dynamic team, develop your skills, and make a real impact in a fun environment.
- Qualifications: Must be 18+, with supervisory experience and strong people skills.
The predicted salary is between 25000 - 36000 € per year.
Job Description
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
About the Role
As a Team Leader at one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
You will be responsible for:
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Working patterns
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What\'s in it for you?
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Training and development: Our induction programme is best‑in‑class. What’s more, we’ll upskill you with external and on‑the‑job training throughout your time here.
- Career prospects: If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
What do you need to be successful?
- Aged 18+ (it’s a legal requirement)
- Supervisory experience and great people skills
- A positive, can‑do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we\'ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high‑street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. That’s the future. That’s evoke.
Other information
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industries: Gambling Facilities and Casinos
Customer Service Team Leader in Spalding employer: William Hill
At William Hill, we pride ourselves on being more than just a betting shop; we create a welcoming environment where our employees can thrive. As a Customer Service Team Leader, you'll enjoy competitive benefits, continuous training, and clear career progression opportunities, all within a supportive culture that values trust and collaboration. Join us in Spalding, where your contributions will help shape memorable experiences for our customers while you develop your own unique strengths.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Spalding
✨Tip Number 1
Familiarise yourself with William Hill's values and customer service philosophy. Understanding their commitment to creating a welcoming environment will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in customer service settings. Highlight how you've motivated teams and improved customer experiences, as this is crucial for the Team Leader role.
✨Tip Number 3
Research common challenges faced in the betting industry and think about how you would address them. Being able to discuss these topics shows your proactive thinking and readiness for the role.
✨Tip Number 4
Network with current or former employees of William Hill if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Team Leader in Spalding
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant supervisory experience and customer service skills. Use specific examples that demonstrate your ability to lead and motivate a team, as well as your strong interpersonal skills.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role at William Hill. Mention how your values align with their focus on customer service and community, and provide examples of how you've successfully engaged with customers in previous roles.
Showcase Your Leadership Skills:Emphasise your leadership style and how you have previously coached and developed team members. Include any metrics or achievements that demonstrate your success in leading a team to meet targets.
Prepare for Online Assessment:Once you submit your application, be ready for an online assessment via HireVue. Familiarise yourself with common assessment formats and practice answering situational questions that reflect your customer service and leadership abilities.
How to prepare for a job interview at William Hill
✨Show Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your coaching and motivational skills.
✨Emphasise Customer Engagement
William Hill values customer interaction highly. Be ready to discuss how you would engage with customers on the shop floor and create a welcoming atmosphere. Share any relevant experiences that highlight your customer service expertise.
✨Understand the Company Culture
Familiarise yourself with William Hill's culture and values. Show that you align with their commitment to trust and belonging by discussing how you can contribute to a positive team environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about potential challenges you might face in the role and how you would handle them, especially regarding team dynamics and customer interactions.
