Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a team while ensuring excellent customer service in a vibrant betting shop.
- Company: William Hill is a welcoming betting shop where customers can socialise and enjoy sports.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and great discounts.
- Why this job: Join a supportive culture with career growth opportunities and continuous training.
- Qualifications: Must be 18+, with supervisory experience and strong people skills.
- Other info: Flexible shifts include evenings and weekends; perfect for students!
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers 1st and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
Job description
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
We put our customers 1st and as a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere, making your mark on our business and our industry. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways, because by investing in you, we’ll raise our game.
You will be responsible for:
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Working patterns:
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What\’s in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Training and development: Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here.
- Career prospects: If you want to progress even further (., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
What do you need to be successful?
- Aged 18+ (it’s a legal requirement)
- Supervisory experience and great people skills
- A positive, can-do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
#J-18808-Ljbffr
Customer Service Team Leader employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the William Hill brand and its values. Understanding their commitment to customer service and community will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated a team or improved customer service, as this is crucial for the Team Leader position.
✨Tip Number 3
Prepare to discuss your strategies for maintaining high standards in a retail environment. Think about how you would ensure the shop looks appealing and how you would engage customers effectively.
✨Tip Number 4
Show your understanding of safer gambling practices. Being knowledgeable about responsible gambling will demonstrate your commitment to customer welfare, which is a key aspect of the role.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Team Leader position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your supervisory experience, people skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your leadership experience and how you can contribute to maintaining the welcoming atmosphere at William Hill. Be sure to mention your commitment to excellent customer service.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at William Hill
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you successfully managed a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Excellence
William Hill prioritises customer satisfaction, so be ready to discuss how you've provided exceptional service in previous roles. Share specific instances where you went above and beyond for customers.
✨Understand the Company Culture
Familiarise yourself with William Hill's values and culture. During the interview, express how your personal values align with theirs, particularly around creating a welcoming atmosphere for customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of scenarios related to team management, customer interactions, and maintaining shop standards, and prepare your responses.
