At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a lively retail environment.
- Company: Join William Hill, a trusted name in betting since 1966, now part of evoke.
- Benefits: Enjoy flexible hours, annual pay reviews, 28 days holiday, and great discounts.
- Other info: Work in a supportive culture that values trust, growth, and community.
- Why this job: Be at the heart of customer experiences while building relationships and developing your career.
- Qualifications: Must be 18+, passionate about customer service, and skilled in engaging diverse customers.
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Our retail team is all about putting customers first, getting to know them, and supporting the communities we serve.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Shops operate 8 am–10 pm, Monday to Sunday
- Shifts are scheduled on a rota basis, including evenings and weekends
Benefits
- Flexible full‑time and part‑time hours
- Annual pay review and performance bonus scheme
- 28 days holiday per year (pro rata) plus a paid birthday day off
- Pension plan with a 4 % employer match
- Discounts on high‑street shops, cinemas, holiday travel and more
- Ongoing training and career development opportunities
Qualifications
- Age 18 or older (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with ability to engage customers from all backgrounds
Customer Service Representative in Stirling employer: William Hill
At William Hill, we pride ourselves on being more than just a betting shop; we are a community hub where our colleagues are the heart of the experience. With a strong focus on employee development, competitive benefits, and a culture that champions trust and belonging, we empower our team members to thrive both personally and professionally. Join us in a dynamic environment where your passion for customer service can flourish, and enjoy perks like subsidised travel, annual pay reviews, and opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Stirling
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of betting and how to engage with customers will give you an edge during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with customers in previous roles. This will demonstrate your ability to connect with a diverse range of people.
✨Tip Number 3
Research William Hill's values and culture. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show that you're genuinely interested in the role.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts. Since the role requires working evenings and weekends, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Customer Service Representative in Stirling
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities of a Customer Service Representative at William Hill. Highlight your customer service experience and interpersonal skills in your application.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to engage with customers and any relevant experience in retail or customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of the company culture at William Hill. Mention specific examples of how you've successfully engaged with customers in the past.
Prepare for Online Assessment:Once your application is submitted, be ready for an online assessment via HireVue. Familiarise yourself with common assessment formats and practice answering situational questions related to customer service.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with people in previous roles, highlighting your interpersonal skills and empathy.
✨Demonstrate Your Knowledge of the Company
Research William Hill and understand their values and culture. Mention specific aspects of their customer service approach that resonate with you, showing that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various customer situations. Think about past experiences where you resolved issues or provided exceptional service, and be ready to discuss these scenarios in detail.
✨Emphasise Your Flexibility
With varied working hours, it's important to convey your willingness to work evenings and weekends. Highlight your adaptability and commitment to meeting the needs of the business while maintaining a positive attitude.
