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For Companies At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a vibrant environment.
- Company: Join William Hill, a leading name in the betting industry with over 1,300 shops across the UK.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and great discounts.
- Why this job: Be part of a supportive team that values your growth and celebrates diversity.
- Qualifications: Must be 18+, passionate about customer service, and skilled in engaging with diverse individuals.
- Other info: Flexible working patterns with opportunities for career development and progression.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Representative – William Hill
Join to apply for the Customer Service Representative role at William Hill.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What’s in it for you?
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1, 300 shops across the UK, we\’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high‑street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Gambling Facilities and Casinos
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's through volunteering or part-time work, showcasing your ability to connect with diverse individuals will make you stand out.
✨Tip Number 3
Prepare for the online assessment by familiarising yourself with common customer service scenarios. Think about how you would handle different situations, as this will help you respond confidently during the assessment.
✨Tip Number 4
Show enthusiasm for the role during the interview process. Expressing your excitement about working at William Hill and your commitment to providing excellent customer service can leave a lasting impression on the hiring team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and interpersonal skills. Use specific examples that demonstrate how you've successfully engaged with customers in the past.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you want to work at William Hill specifically, and how you can contribute to their mission of providing an excellent customer experience.
Showcase Relevant Skills: In your application, emphasise skills such as empathy, communication, and problem-solving. These are crucial for a Customer Service Representative role and will help you stand out.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment via HireVue. Familiarise yourself with common customer service scenarios and practice answering situational questions.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your interpersonal skills and empathy.
✨Understand the Company Culture
Familiarise yourself with William Hill's values and culture. Highlight how your personal values align with theirs during the interview, showing that you would be a great fit for their team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think through potential situations you might face in the role and prepare thoughtful responses that showcase your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the role or the company. This shows your genuine interest in the position and helps you determine if it's the right fit for you.