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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a leading name in the betting industry, known for its vibrant community atmosphere.
- Benefits: Enjoy flexible hours, performance bonuses, 28 days holiday, and discounts on various services.
- Why this job: Be part of a fun team, build relationships, and make a real impact in your community.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts vary, including evenings and weekends; perfect for students seeking flexible work.
The predicted salary is between 24000 - 36000 £ per year.
Job description People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
Benefits
What\’s in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together :
- Working hours : We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme : Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
- Holiday entitlement : You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off : In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel : For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan : We’ll match your pension contributions to 4%.
- Perks and discounts : When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development : We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
Qualifications
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's specific offerings. Understanding the products and services they provide will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with a diverse range of people. This could be through volunteering or part-time work in customer-facing roles, which will prepare you for the varied customer interactions you'll encounter at William Hill.
✨Tip Number 3
Research common customer service scenarios in the betting environment. Being prepared to handle queries about betting terminals or customer concerns will show your initiative and readiness for the role.
✨Tip Number 4
Network with current or former employees of William Hill if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Pay attention to the skills and qualities they value, such as strong interpersonal skills and a passion for customer service.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences where you demonstrated empathy and strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at William Hill and how you can contribute to their mission of providing an excellent customer experience.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your interpersonal skills and empathy.
✨Understand the Company Culture
Research William Hill and their approach to customer service. Familiarise yourself with their values and mission, so you can align your answers with what they stand for during the interview.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think of scenarios where you resolved conflicts or provided exceptional service, and be ready to discuss these experiences in detail.
✨Ask Insightful Questions
At the end of the interview, show your interest by asking thoughtful questions about the role, team dynamics, or opportunities for growth within the company. This demonstrates your enthusiasm and commitment to the position.
