Customer Service Representative
Customer Service Representative

Customer Service Representative

Ulceby Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
  • Company: Join William Hill, a trusted name in betting with over 1,300 shops across the UK since 1966.
  • Benefits: Enjoy flexible hours, annual pay reviews, 28 days holiday, and discounts at high street shops.
  • Why this job: Be part of a supportive team that values your growth and champions customer experience.
  • Qualifications: Must be 18+, passionate about customer service, and skilled in engaging with diverse individuals.

The predicted salary is between 24000 - 36000 £ per year.

People don\’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.

If you\’re a people person, you\’ll love working here. What\’s more, you\’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we\’ll raise our game.

You will be responsible for:

  • Welcoming customers with a friendly face
  • Processing bets and assisting with customer queries
  • Helping customers by demonstrating how to use betting terminals
  • Building relationships with our customers and providing an excellent customer service
  • Championing safer gambling at all times
  • Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

  • Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
  • Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working

What\’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

  • Working hours: We\’ve a range of full and part-time hours on offer.
  • Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
  • Holiday entitlement: You\’ll be entitled to 28 days holiday annually (pro rata)
  • Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
  • Subsidised travel: For roles based in London, you\’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
  • Pension plan: We\’ll match your pension contributions to 4%.
  • Perks and discounts: When you\’re part of William Hill, you\’ll enjoy great discounts in high street shops, cinemas and even holidays.
  • Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We\’ll support your growth with career development opportunities.

What do you need to be successful?

  • Age 18+ (it\’s a legal requirement)
  • Have a passion for delivering great customer service
  • Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What happens next?

Once you\’ve applied, our Talent Acquisition team will review your application. If you\’re successful at this stage, we\’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.

Who are we?

We\’re William Hill, part of evoke. With over 1, 300 shops across the UK, we\’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.

Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together – you\’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.

More about evoke

We\’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn\’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That\’s the future. That\’s evoke.

At evoke, you\’ll benefit from flexibility and a culture built on trust. We\’ll give you the space to be yourself and the tools you need to protect our customers while they play. We\’ll invest in your future to help you develop your unique strengths and build a career that\’s right for you.

Business William Hill

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Customer Service Representative employer: William Hill

At William Hill, we pride ourselves on being more than just a betting shop; we are a community hub where our colleagues are the backbone of our business. With a strong focus on employee development, competitive benefits, and a culture that celebrates individuality and teamwork, we empower our Customer Service Representatives to thrive in their roles while enjoying a supportive work environment. Join us in London, where you can enjoy flexible working hours, generous holiday entitlements, and opportunities for career growth, all while making a meaningful impact on our customers' experiences.
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Contact Detail:

William Hill Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Representative

✨Tip Number 1

Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of how betting works and what customers expect can give you an edge during interviews.

✨Tip Number 2

Showcase your interpersonal skills by preparing examples of how you've successfully engaged with customers in previous roles. This will demonstrate your ability to connect with a diverse range of people.

✨Tip Number 3

Research William Hill's values and culture. Being able to articulate how your personal values align with theirs can make a strong impression during the interview process.

✨Tip Number 4

Be ready to discuss your availability and flexibility regarding shifts. Since the role requires working evenings and weekends, showing that you're adaptable can set you apart from other candidates.

We think you need these skills to ace Customer Service Representative

Excellent Communication Skills
Customer Service Orientation
Interpersonal Skills
Empathy
Problem-Solving Skills
Ability to Work in a Team
Attention to Detail
Time Management
Adaptability
Knowledge of Betting Systems
Conflict Resolution
Sales Skills
Ability to Engage with Diverse Customers
Basic IT Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Representative position. Understand the key responsibilities and the skills required, such as strong interpersonal skills and a passion for customer service.

Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles or experiences where you demonstrated empathy and strong communication skills.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at William Hill and how you can contribute to their customer-first approach.

Prepare for Online Assessment: Once your application is submitted, be ready for an online assessment via HireVue. Familiarise yourself with common assessment formats and practice answering situational questions that reflect your customer service skills.

How to prepare for a job interview at William Hill

✨Show Your People Skills

As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with people in previous roles, demonstrating your strong interpersonal skills and empathy.

✨Understand the Company Culture

Familiarise yourself with William Hill's values and culture. Highlight your alignment with their focus on customer experience and community engagement during the interview, showing that you understand what it means to put customers first.

✨Prepare for Scenario Questions

Expect questions that assess your problem-solving abilities and customer service approach. Think of specific scenarios where you handled difficult situations or provided exceptional service, and be ready to discuss these in detail.

✨Ask Insightful Questions

At the end of the interview, ask thoughtful questions about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.

Customer Service Representative
William Hill
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  • Customer Service Representative

    Ulceby
    Full-Time
    24000 - 36000 £ / year (est.)

    Application deadline: 2027-07-31

  • W

    William Hill

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