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- Tasks: Welcome customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a leading name in the betting industry, focused on customer experience.
- Benefits: Enjoy flexible hours, annual pay reviews, 28 days holiday, and discounts at popular retailers.
- Why this job: Be part of a supportive team that values your growth and champions safer gambling.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts vary, including evenings and weekends; perfect for students looking for flexible work.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Representative, Middlesbrough
Client:
William Hill
Location:
Middlesbrough, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
3d673d2d6eb6
Job Views:
2
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What\’s in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday, which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced-cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas, and holidays.
- Training and development: We support your growth with career development opportunities and promote from within.
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- A passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
#J-18808-Ljbffr
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services will help you engage with customers more effectively and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter in the shop. This will prepare you to handle queries confidently and show your potential employer that you're ready for the job.
✨Tip Number 3
Network with current or former employees of William Hill. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since the role requires working evenings and weekends, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your customer service experience and interpersonal skills. Use specific examples that demonstrate your ability to engage with customers and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the betting industry. Mention how you can contribute to creating a positive experience for customers at William Hill.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your interpersonal skills and empathy.
✨Understand the Company Culture
Research William Hill and their approach to customer service. Familiarise yourself with their values and how they prioritise customer experience. This will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think of scenarios where you resolved issues or provided exceptional service, and be ready to discuss these experiences in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
