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- Tasks: Welcome customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a leading name in the betting industry, known for its community focus.
- Benefits: Enjoy flexible hours, competitive pay, bonuses, holiday perks, and discounts on various services.
- Why this job: Be part of a vibrant team that values customer connections and offers growth opportunities.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts vary, including evenings and weekends; perfect for students seeking flexible work.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Representative, Newquay
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Client:
William Hill
Location:
Newquay, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ca0cd562c33c
Job Views:
60
Posted:
22.06.2025
Expiry Date:
06.08.2025
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Job Description:
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated!
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, including evenings and weekends
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- A passion for delivering great customer service
- Strong interpersonal and empathy skills to engage with customers from all walks of life
What\’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:
- Working hours: Range of full and part-time options.
- Compensation: We pay the National Living Wage as a minimum, plus quarterly performance bonuses.
- Holiday entitlement: 28 days holiday plus an extra paid day off for your birthday.
- Pension plan: We’ll match your pension contributions up to 4%.
- Perks and discounts: Discounts in shops, cinemas, holidays, and more.
- Subsidised travel: Discounted Zone 1-6 Oyster card for London-based roles.
- Training and development: Opportunities for career growth and internal promotion.
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services we provide will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Showcase your interpersonal skills during any interactions, whether in person or online. Being friendly and approachable is key in customer service, so practice active listening and empathy to connect with potential customers.
✨Tip Number 3
Research common customer queries related to betting and gaming. Being prepared with answers will not only boost your confidence but also show that you're proactive and ready to assist customers effectively.
✨Tip Number 4
Network with current or former employees of William Hill if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to engage with diverse customers. Mention specific examples from your past experiences that demonstrate your interpersonal skills and commitment to excellent service.
Highlight Relevant Experience: In your CV, focus on previous roles where you provided customer service or worked in a retail environment. Use bullet points to clearly outline your achievements and responsibilities, making it easy for the hiring team to see your suitability for the role.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. During the interview, share examples of how you've successfully engaged with customers in the past, highlighting your interpersonal skills and empathy.
✨Demonstrate Your Knowledge of the Company
Research William Hill and understand their values and services. Mention specific aspects of the company that resonate with you, such as their commitment to customer experience and safer gambling practices, to show your genuine interest.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about past experiences where you resolved issues or provided exceptional service, and be ready to discuss these in detail.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
