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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a leading name in the betting industry, focused on community and customer experience.
- Benefits: Enjoy competitive pay, holiday entitlement, discounts, and a supportive work culture with growth opportunities.
- Why this job: Be at the heart of the action, build relationships, and champion safer gambling while having fun.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Flexible shifts available, including evenings and weekends, with a focus on personal development.
The predicted salary is between 24000 - 36000 £ per year.
Job description People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game. You will be responsible for:
Working Patterns:
What\’s in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
What do you need to be successful?
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of how betting works and common customer queries will help you engage confidently during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully handled customer interactions in the past. This could include resolving complaints or building rapport with customers.
✨Tip Number 3
Research William Hill's values and culture. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts. Since the role requires working evenings and weekends, demonstrating your willingness to adapt can make a positive impression.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Service Representative at William Hill entails. Focus on the key responsibilities and required skills, such as delivering great customer service and building relationships.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. Use specific examples that demonstrate your interpersonal skills and ability to engage with diverse customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work at William Hill and how your skills align with their values, particularly in creating a welcoming environment for customers.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with people in previous roles, highlighting your interpersonal skills and empathy.
✨Demonstrate Your Knowledge of the Company
Research William Hill and understand their values and services. Showing that you know about their commitment to customer experience and safer gambling will impress the interviewers and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think of scenarios where you provided excellent service or resolved conflicts, and be ready to discuss your thought process and actions.
✨Ask Thoughtful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about training opportunities, team dynamics, or how success is measured in the position to demonstrate your eagerness to contribute.
