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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a leading name in the betting industry, focused on customer experience.
- Benefits: Enjoy flexible hours, annual pay reviews, birthday leave, and great discounts.
- Why this job: Be part of a supportive team that values your growth and community connections.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts include evenings and weekends; work permit required for non-passport holders.
The predicted salary is between 24000 - 36000 £ per year.
Job description People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game. You will be responsible for:
Working Patterns:
What\’s in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
What do you need to be successful?
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services they provide will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's through volunteering or part-time work, showcasing your ability to connect with diverse individuals will make you stand out during the interview process.
✨Tip Number 3
Be prepared to discuss scenarios where you've successfully resolved customer issues. Highlighting your problem-solving skills and ability to remain calm under pressure will show that you're ready for the fast-paced environment at William Hill.
✨Tip Number 4
Research the company's values and culture. Being able to articulate how your personal values align with those of William Hill will demonstrate your commitment to providing excellent customer service and being a team player.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to engage with diverse customers. Use specific examples from your past experiences to demonstrate your interpersonal skills and commitment to excellent service.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or retail. Include details about your achievements, such as improving customer satisfaction scores or successfully handling difficult situations.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. During the interview, share examples of how you've successfully engaged with customers in the past, highlighting your interpersonal skills and empathy.
✨Demonstrate Your Knowledge of the Company
Research William Hill and understand their values and services. Mention specific aspects of the company that resonate with you, such as their commitment to customer experience and community engagement, to show your genuine interest.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about situations where you resolved conflicts or provided exceptional service, and be ready to discuss these experiences in detail.
✨Emphasise Your Flexibility
The role requires working varied hours, including evenings and weekends. Be prepared to discuss your availability and willingness to adapt to different shifts, demonstrating that you're a team player who can meet the needs of the business.
