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For Companies At a Glance
- Tasks: Welcome customers, process bets, and assist with queries in a vibrant retail environment.
- Company: Join William Hill, a leading name in the betting industry, focused on customer experience.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and discounts on travel and leisure.
- Why this job: Be part of a supportive team that values your growth and champions safer gambling.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts vary between 8am-10pm, including evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Representative – William Hill
Job Description
People donTm just come here to place bets, they come for the experiences. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty 北 incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer mica
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change; they may include evening and weekend working
What\’s in it for you?
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- Working hours: We’ve a range of full and part‑time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you dogod enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
Requirements
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Next Steps
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
About William Hill
We’re William Hill, part of evoke. With over 1, 300 shops across the UK, we\’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high‑street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is ต best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. That’s the future. That’s evoke.
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. Whether it's volunteering or part-time work, building rapport with diverse individuals will enhance your ability to connect with customers at William Hill.
✨Tip Number 3
Showcase your commitment to customer service by sharing relevant experiences during interviews. Highlight specific instances where you went above and beyond to assist a customer, as this aligns with the values of William Hill.
✨Tip Number 4
Be prepared to discuss how you would promote safer gambling practices. Familiarising yourself with responsible gambling initiatives will demonstrate your understanding of the importance of customer welfare in the betting environment.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've engaged with customers, resolved queries, or built relationships, as these are key aspects of the role at William Hill.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles, and express your enthusiasm for working in a retail environment.
Highlight Relevant Skills: In your application, focus on skills such as strong interpersonal abilities, empathy, and communication. These are crucial for engaging with diverse customers and providing excellent service, which is central to the role.
Show Your Understanding of the Company: Demonstrate your knowledge of William Hill and its commitment to customer experience. Mention their values and how you align with them, showing that you're not just looking for any job, but specifically want to be part of their team.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with diverse individuals in the past, demonstrating your interpersonal skills and empathy.
✨Understand the Company Culture
Research William Hill and their approach to customer service. Highlight your understanding of their values and how you can contribute to creating a welcoming environment for customers, as this will show your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Think of specific situations where you resolved issues or improved customer experiences, and be ready to discuss these during the interview.
✨Demonstrate Your Commitment to Safety
Since championing safer gambling is part of the role, be prepared to discuss how you would promote responsible betting practices. Showing awareness of this aspect will demonstrate your alignment with the company's priorities.
