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For Companies At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a trusted name in betting since 1966, with over 1,300 shops across the UK.
- Benefits: Enjoy flexible hours, annual pay reviews, holiday perks, and discounts at popular retailers.
- Why this job: Be part of a vibrant team that values your growth and fosters a culture of trust and belonging.
- Qualifications: Must be 18+, passionate about customer service, and skilled in connecting with diverse individuals.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Our shops have a variety of opening times between the hours of 8am‑10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change; they will include evening and weekend working
What\’s in it for you?
- Working hours: We’ve a range of full and part‑time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1‑6 Oyster card for convenient, reduced‑cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high‑street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we\’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high‑street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. That’s the future. That’s evoke. At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding their products and services will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's through volunteering or part-time work, showcasing your ability to connect with diverse individuals will make you stand out.
✨Tip Number 3
Be prepared to discuss your experiences in handling customer queries and resolving issues during the interview. Think of specific examples that highlight your interpersonal skills and ability to provide excellent service.
✨Tip Number 4
Show enthusiasm for the role and the company culture during your interactions. Expressing your excitement about working at William Hill and contributing to a positive customer experience can leave a lasting impression.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Highlight your passion for customer service and your ability to engage with diverse customers.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service and your interpersonal skills, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team at William Hill.
Prepare for Online Assessment: Once you submit your application, be ready for an online assessment via HireVue. Practice common interview questions and scenarios related to customer service to ensure you present yourself well.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your interpersonal skills and empathy.
✨Understand the Company Culture
Familiarise yourself with William Hill's values and culture. They emphasise trust and a sense of belonging, so be ready to discuss how you align with these principles and how you can contribute to a positive team environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Think of specific situations where you handled difficult customers or resolved issues effectively, and be ready to explain your thought process.
✨Demonstrate Your Commitment to Customer Safety
Since championing safer gambling is part of the role, be prepared to discuss how you would promote responsible betting practices. Show that you understand the importance of customer safety and how it fits into the overall customer experience.
