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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a leading name in the betting industry, focused on customer experience.
- Benefits: Enjoy flexible hours, competitive pay, bonuses, and perks like discounts and subsidised travel.
- Why this job: Be part of a supportive team that values your growth and champions safer gambling.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts vary, including evenings and weekends; perfect for students seeking flexible work.
The predicted salary is between 22000 - 30000 £ per year.
Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
Benefits
- Working hours: We’ve a range of full and part-time hours on offer.
- London Location Allowance: For all roles within the M25 we offer a location allowance meaning that you will receive an additional 50p per hour on top of your base salary.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
Requirements
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Application Process
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
About William Hill
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high‑street experience.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles. This will demonstrate that you truly care about providing an excellent experience.
✨Tip Number 2
Familiarise yourself with the betting industry and the products offered by William Hill. Being knowledgeable about their services will allow you to engage more confidently with customers and show that you're genuinely interested in the role.
✨Tip Number 3
Highlight your ability to work flexible hours, especially evenings and weekends. Since the role requires a variety of shifts, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Emphasise your interpersonal skills and ability to build relationships. Discuss how you can connect with diverse customers and create a welcoming atmosphere, as this is crucial for success in a customer-facing role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Highlight your passion for customer service and your ability to engage with diverse customers.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or retail, and include specific examples of how you've provided excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at William Hill and how you can contribute to their mission of putting customers first.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in customer-facing roles.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with diverse individuals in the past, showcasing your interpersonal skills and empathy.
✨Demonstrate Your Knowledge of the Company
Research William Hill and understand their values, especially their commitment to customer experience and safer gambling. Mention specific aspects of the company that resonate with you during the interview to show your genuine interest.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about past experiences where you resolved issues or provided exceptional service, and be ready to discuss these situations in detail.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the role, team dynamics, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
