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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a leading name in the betting industry, focused on community and customer experience.
- Benefits: Enjoy competitive pay, holiday perks, discounts, and career development opportunities.
- Why this job: Be part of a supportive team that values your growth and offers a fun, engaging workplace.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Flexible shifts available, including evenings and weekends, to fit your schedule.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Customer Service Representative role at William Hill. You will be at the heart of the customer experience in our shops, delivering friendly service and helping customers with their needs.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What’s in it for you?
- Working hours: a range of full and part-time hours on offer
- Annual Pay Review & Bonus Scheme: base salary reviewed annually with eligibility for an annual performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: extra paid day off for your birthday within your birthday month
- Subsidised travel: for roles based in London, access to discounted or free Oyster card
- Pension plan: pension contributions matched up to 4%
- Perks and discounts: discounts in high street shops, cinemas and holidays
- Training and development: opportunities for growth and internal progression
What do you need to be successful?
- Age 18+ (legally required)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After you apply, the Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue, followed by an interview for successful candidates.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966. Our Retail team sits at the heart of our high-street experience.
Our culture is built on trust and belonging. We empower our teams to work in a way that suits them, celebrate our differences, and win together. You’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game for yourself and for William Hill.
More About Evoke
We’re a business that embraces change and progress. Evoke is the new name for 888 Holdings, encompassing William Hill, 888 and Mr Green. It marks a new sense of purpose and ambition for the business as we accelerate our journey to deliver world-class betting and gaming experiences. At Evoke, you’ll benefit from flexibility, a culture built on trust, and support for your development.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Gambling Facilities and Casinos
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of how betting works and common customer queries will help you engage confidently during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with customers in previous roles. Highlighting your ability to build relationships will resonate well with the hiring team.
✨Tip Number 3
Research William Hill's values and community involvement. Being able to discuss how you align with their mission and how you can contribute to their customer experience will set you apart from other candidates.
✨Tip Number 4
Be ready to demonstrate your flexibility regarding working hours. Since the role involves shifts that may include evenings and weekends, showing your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Highlight key responsibilities and required skills, such as delivering great customer service and strong interpersonal skills.
Tailor Your CV: Make sure your CV reflects your experience in customer service and any relevant skills. Use specific examples that demonstrate your ability to engage with customers and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how you can contribute to the team and enhance the customer experience at William Hill.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer-facing roles.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with people in previous roles, highlighting your interpersonal skills and empathy.
✨Demonstrate Your Knowledge of the Company
Research William Hill and understand their values and services. Showing that you know about their commitment to customer experience and safer gambling will impress the interviewers and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think of scenarios where you provided excellent service or resolved conflicts, and be ready to discuss your thought process and actions.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about training opportunities, team dynamics, or how success is measured in the position to demonstrate your eagerness to contribute.