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For Companies At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a trusted name in betting since 1966, with over 1,300 shops across the UK.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and great discounts on various services.
- Why this job: Be part of a vibrant team that values your growth and offers a supportive culture.
- Qualifications: Must be 18+, passionate about customer service, and skilled in engaging with diverse individuals.
- Other info: Opportunities for career development and a chance to work in a fun, community-focused environment.
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns:
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.
What’s in it for you?
- We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Sharesave Scheme: An opportunity to purchase 888 William Hill shares at a discounted price, invest in the future of our business and share in our success together.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
- Cycle to Work: a great employee benefit which offers the most cost-effective way to get new cycling equipment.
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together – you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of how betting works and common customer queries can give you an edge during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully engaged with customers in previous roles. Highlighting your ability to build relationships will resonate well with the hiring team.
✨Tip Number 3
Research William Hill's values and culture. Being able to articulate how your personal values align with theirs can demonstrate your genuine interest in the company and its mission.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts. Since the role requires working evenings and weekends, showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your interpersonal skills and any previous roles where you engaged with customers, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've gone above and beyond for customers in the past, and express your enthusiasm for working at William Hill.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as empathy, communication, and problem-solving. Use keywords from the job listing to demonstrate that you understand what they are looking for.
Prepare for Online Assessment: Once you submit your application, be ready for an online assessment. Familiarise yourself with common customer service scenarios and practice responding to them effectively, as this will help you stand out in the selection process.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your interpersonal skills and empathy.
✨Understand the Company Culture
Familiarise yourself with William Hill's values and culture. Highlight how your personal values align with theirs during the interview, especially their focus on community and customer experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle difficult customers or resolve issues quickly, and be ready to discuss your thought process.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they champion safer gambling, which reflects your commitment to the company's mission.
