At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name in betting with over 1,300 shops across the UK since 1966.
- Benefits: Enjoy flexible hours, annual pay reviews, holiday perks, and discounts at popular retailers.
- Other info: Opportunities for career development and a culture built on trust and empowerment await you.
- Why this job: Be part of a supportive team that values your growth and celebrates diversity while delivering great experiences.
- Qualifications: Must be 18+, passionate about customer service, and skilled in engaging with diverse individuals.
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns:
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.
What’s in it for you?
- We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Sharesave Scheme: An opportunity to purchase 888 William Hill shares at a discounted price, invest in the future of our business and share in our success together.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
- Cycle to Work: a great employee benefit which offers the most cost-effective way to get new cycling equipment.
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together – you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Melksham
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. The ability to connect with customers from all walks of life is crucial, so consider volunteering or taking part in community events to enhance these skills.
✨Tip Number 3
Be prepared to discuss your approach to customer service during the interview. Think of examples where you've gone above and beyond for a customer, as this will showcase your commitment to providing excellent service.
✨Tip Number 4
Research safer gambling practices and be ready to discuss how you would champion these within the role. This shows that you are not only focused on sales but also care about the well-being of customers.
We think you need these skills to ace Customer Service Representative in Melksham
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Highlight your people skills and passion for customer service in your application.
Tailor Your CV:Make sure your CV reflects relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles and your ability to engage with diverse customers.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of William Hill that attract you, such as their commitment to customer experience and community engagement.
Proofread Your Application:Before submitting, double-check your application for spelling and grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your interpersonal skills and empathy.
✨Understand the Company Culture
Familiarise yourself with William Hill's values and culture. They emphasise trust and a sense of belonging, so be ready to discuss how you align with these principles and how you can contribute to their team environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Think of specific situations where you handled difficult customers or resolved issues effectively, and be ready to explain your thought process.
✨Demonstrate Your Commitment to Safety
Since championing safer gambling is part of the role, be prepared to discuss how you would promote responsible gambling practices. Show that you understand the importance of this aspect in providing excellent customer service.
