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For Companies At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name in betting since 1966, part of the innovative evoke group.
- Benefits: Enjoy flexible hours, annual bonuses, paid birthday off, and discounts at popular retailers.
- Why this job: Be at the heart of customer experiences while building relationships and developing your career.
- Qualifications: Must be 18+, passionate about customer service, and skilled in engaging diverse customers.
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns:
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.
What’s in it for you?
- We offer a range of competitive benefits because we care about our people and their development.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Sharesave Scheme: An opportunity to purchase 888 William Hill shares at a discounted price, invest in the future of our business and share in our success together.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
- Cycle to Work: a great employee benefit which offers the most cost-effective way to get new cycling equipment.
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of how betting works and what customers expect can give you an edge during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully engaged with customers in previous roles. This will demonstrate your ability to connect with a diverse range of people, which is crucial for this position.
✨Tip Number 3
Research William Hill's values and culture. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare for the online assessment by practising common customer service scenarios. Familiarising yourself with typical questions and role-play situations can help you feel more confident and perform better.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and interpersonal skills. Use specific examples that demonstrate how you've successfully engaged with customers in the past.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work at William Hill. Mention any relevant experiences that showcase your ability to build relationships and provide excellent service.
Showcase Relevant Skills: Emphasise your strong interpersonal skills and empathy in your application. Provide examples of how you've handled customer queries or resolved issues effectively in previous roles.
Prepare for Online Assessment: After submitting your application, be ready for an online assessment via HireVue. Familiarise yourself with common customer service scenarios and practice responding to them to showcase your problem-solving abilities.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with people in previous roles, highlighting your interpersonal and empathy skills.
✨Demonstrate Your Knowledge of the Company
Research William Hill and its values before the interview. Understanding their commitment to customer experience and safer gambling will show that you're genuinely interested in the role and align with their mission.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about past experiences where you resolved issues or provided exceptional service, and be ready to discuss these scenarios in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and interest in growing within the company.
