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- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name in betting with over 1,300 shops across the UK since 1966.
- Benefits: Enjoy flexible hours, annual pay reviews, holiday leave, and perks like discounted travel and cinema tickets.
- Why this job: Be part of a supportive team that values your growth and champions customer connections.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Opportunities for career advancement and a culture that celebrates diversity and belonging.
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
Our shops have a variety of opening times between 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, including evening and weekend work.
What’s in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: Full and part-time options available
- Annual Pay Review & Bonus Scheme: Your salary will be reviewed annually, with performance bonuses
- Holiday entitlement: 28 days annual leave (pro rata)
- Paid birthday day off
- Subsidised travel: Discounted or free Oyster card in London
- Pension plan: Company matches contributions up to 4%
- Sharesave Scheme: Purchase William Hill shares at a discount
- Perks and discounts: In high street shops, cinemas, holidays
- Training and development: Opportunities for career growth
- Cycle to Work: Employee benefit for cycling equipment
What do you need to be successful?
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills to engage with diverse customers
What happens next? Our Talent Acquisition team will review your application. Successful applicants will receive an email with a link to complete an online assessment via HireVue, followed by an interview for successful candidates.
Who are we? We’re William Hill, part of evoke, with over 1,300 shops across the UK, a staple on the high street since 1966. Our culture is built on trust and belonging, empowering our teams to succeed and celebrate differences.
More About Evoke: As the new name for 888 Holdings, evoke embraces change and progress, aiming to deliver exceptional betting and gaming experiences. We offer flexibility, trust, and investment in your future to develop your strengths and build your career.
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with diverse groups of people. This will not only boost your confidence but also prepare you to connect with customers from various backgrounds, which is crucial for a Customer Service Representative.
✨Tip Number 3
Be ready to showcase your problem-solving abilities during the interview process. Think of examples where you've successfully resolved customer issues or improved service, as this will highlight your suitability for the role.
✨Tip Number 4
Research the company culture at William Hill and be prepared to discuss how your values align with theirs. Showing that you understand their commitment to customer service and community engagement can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Pay attention to the key responsibilities and required skills, such as delivering great customer service and strong interpersonal skills.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences where you demonstrated strong communication and empathy skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with diverse customers. Mention specific examples of how you've successfully handled customer queries or built relationships in past roles.
Prepare for Online Assessment: Once you submit your application, be ready for an online assessment via HireVue. Familiarise yourself with common assessment formats and practice answering situational questions that reflect your customer service skills.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with diverse individuals in the past, showcasing your interpersonal and empathy skills.
✨Demonstrate Your Knowledge of the Company
Research William Hill and its values before the interview. Understanding their commitment to customer experience and community engagement will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think about potential challenges you might face in the role and prepare thoughtful responses that highlight your problem-solving abilities and dedication to customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they champion safer gambling, which demonstrates your commitment to the company's values.