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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service.
- Company: Join William Hill, a trusted name in betting since 1966.
- Benefits: Enjoy flexible hours, paid birthday leave, and discounts on shopping.
- Other info: Work in a vibrant environment with opportunities for training and career development.
- Why this job: Be part of a supportive team that values your growth and community connections.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Representative role at William Hill. People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first and getting to know them and the communities we serve.
If you’re a people person, you’ll love working here. You’ll receive support, training, and encouragement to build your career, with incentives to keep you motivated. We believe investing in you helps us all raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Demonstrating how to use betting terminals
- Building relationships with customers and providing excellent service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities
Working Patterns:
- Shops operate between 8am-10pm, Monday to Sunday
- Shifts are on a rota basis, including evenings and weekends
What’s in it for you?
- We offer a range of benefits to support your development and wellbeing, including:
- Flexible full and part-time hours
- Annual pay review and performance bonus
- 28 days holiday (pro rata)
- Paid birthday leave
- Subsidised travel (London roles)
- Matching pension contributions up to 4%
- Sharesave scheme
- Discounts on shopping, entertainment, and holidays
- Training and career development opportunities
- Cycle to Work scheme
What do you need to be successful?
- Must be 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills
What happens next?
After applying, our Talent Acquisition team will review your application. Successful candidates will complete an online assessment via HireVue and then be invited for an interview.
Who are we?
We’re William Hill, part of Evoke, with over 1,300 shops across the UK. Since 1966, we’ve been a fixture on the high street, committed to providing a great customer experience. Our culture is built on trust and belonging. We empower our teams to work flexibly, celebrate diversity, and succeed together. If you’re driven and energetic, you’ll be a great fit.
More About Evoke
We embrace change and progress. Evoke is the new name for 888 Holdings, bringing together brands like William Hill, 888, and Mr Green. Join us as we innovate and deliver world-class betting and gaming experiences. We offer flexibility, trust, and support to help you grow and succeed.
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. Whether it's through volunteering or part-time work, building rapport with customers is crucial for a Customer Service Representative.
✨Tip Number 3
Prepare for the online assessment by reviewing common customer service scenarios. Think about how you would handle different situations, as this will showcase your problem-solving abilities during the interview process.
✨Tip Number 4
Show your enthusiasm for the role during the interview by sharing examples of how you've provided excellent customer service in the past. This will highlight your commitment to putting customers first, which is key for this position.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position at William Hill. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to build relationships with customers. Mention specific examples from your past experiences that demonstrate your interpersonal skills and empathy.
Highlight Relevant Experience: In your CV, focus on previous roles where you provided excellent customer service. Use bullet points to clearly outline your achievements and responsibilities, making sure to quantify your successes where possible.
Prepare for the Online Assessment: After submitting your application, be ready for the online assessment via HireVue. Familiarise yourself with common customer service scenarios and practice answering situational questions to showcase your problem-solving skills.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, demonstrating your empathy and interpersonal skills.
✨Understand the Company Culture
Familiarise yourself with William Hill's values and culture. Highlight your alignment with their commitment to customer experience and community engagement during the interview to show that you’re a great fit for their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Think of specific situations where you handled difficult customers or resolved issues effectively, and be ready to discuss these experiences.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they champion safer gambling, showing that you’re genuinely interested in contributing to their mission.