Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Shops operate between 8am‑10pm, Monday to Sunday
- Shifts are scheduled on a rota basis and may include evenings or weekends
Benefits
- Full and part‑time hours available
- Annual pay review and performance bonus scheme
- 28 days holiday entitlement (pro‑rata) plus a paid birthday day off
- Subsidiised travel for London roles (Zone 1‑6 Oyster card)
- Pension plan with a 4% company match
- Discounts on high street shops, cinemas, and holidays
- Training and development with promotion from within opportunities
What do you need to be successful?
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills to engage customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we\'ve been a permanent fixture on the high street since 1966 – and our Retail team sits at the heart of our high‑street experience.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together – you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
About evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888, and Mr Green, evoke is the new name for 888 Holdings. We’re on a new path of purpose, direction, and ambition for the business, and this is an exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
