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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name in the UK betting industry since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and discounts on travel and shopping.
- Why this job: Be at the heart of customer experiences and build lasting relationships in your community.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Flexible shifts available, with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Job description People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
Benefits
What\’s in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together :
- Working hours : We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme : Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
- Holiday entitlement : You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off : In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel : For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan : We’ll match your pension contributions to 4%.
- Perks and discounts : When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development : We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
Qualifications
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
#J-18808-Ljbffr
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for delivering great service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at William Hill.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at William Hill
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you can demonstrate your passion for delivering great service and how you’ve handled customer queries in the past. Be ready to share specific examples that highlight your interpersonal skills.
✨Familiarise Yourself with the Company
Take some time to research William Hill and its culture. Understand their commitment to customer experience and safer gambling. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle different situations, like a difficult customer or a technical issue with betting terminals. Practising these scenarios can help you articulate your thought process clearly.
✨Show Your Enthusiasm
Let your personality shine through! Being a people person is crucial for this role, so express your enthusiasm for working with customers and building relationships. A positive attitude can make a big difference in how you’re perceived by the interviewers.
