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For Companies At a Glance
- Tasks: Welcome customers and assist with bets while providing top-notch service.
- Company: Join the iconic William Hill, a staple of the high street since 1966.
- Benefits: Enjoy flexible hours, annual pay reviews, and perks like subsidised travel.
- Why this job: Be at the heart of an exciting retail experience and connect with diverse customers.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Great career progression opportunities in a vibrant team environment.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Representative
Join William Hill in delivering the ultimate retail experience as a Customer Service Representative.
Job Description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Responsibilities
- Welcoming customers with a friendly face.
- Processing bets and assisting with customer queries.
- Helping customers by demonstrating how to use betting terminals.
- Building relationships with our customers and providing an excellent customer service.
- Championing safer gambling at all times.
- Supporting managers with shop displays and opening/closing activities as required.
Working Patterns
- Shops open 8am-10pm, Monday to Sunday.
- Shifts on a rota basis; include evenings and weekends.
Benefits
- Full and part‑time hours.
- Annual Pay Review & bonus scheme.
- 28 days holiday pro‑rata.
- Paid birthday day off.
- Subsidised travel – discounted or free Zone 1‑6 Oyster card.
- Pension – 4% contribution match.
- Perks and discounts – high street shops, cinemas, holidays.
- Training and development – career progression opportunities.
Qualifications
- Age 18+ (legal requirement).
- Passion for delivering great customer service.
- Strong interpersonal and empathy skills; able to engage customers from all walks of life.
Next Steps
After you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
About William Hill
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the high street since 1966 – and our Retail team sit right at the heart of our high‑street experience.
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to customer service. Think about how you would handle different scenarios, like dealing with a difficult customer or explaining how to use a betting terminal. The more you prepare, the more confident you'll feel!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly side shine through. Remember, they’re looking for someone who can build relationships with customers, so don’t be afraid to show your enthusiasm and passion for great customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills that match the job description, like your ability to engage with customers and provide excellent service.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read and understand your key strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at William Hill
✨Know the Company
Before your interview, take some time to research William Hill. Understand their values, mission, and what makes them stand out in the betting industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your interpersonal skills and empathy, as these are crucial for building relationships in this role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or explain how to use a betting terminal. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though it’s a retail position, first impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presenting yourself well in a customer-facing role.
