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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant environment.
- Company: Join William Hill, a trusted name in the betting industry since 1966.
- Benefits: Enjoy flexible hours, competitive pay, and perks like a paid birthday off and discounts.
- Why this job: Be at the heart of an exciting experience and build relationships with diverse customers.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Great career development opportunities and a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change. They will include evening and weekend working.
Benefits
- Working hours: a range of full and part-time hours on offer.
- London Location Allowance: an additional 50p per hour on top of base salary for all roles within the M25.
- Annual Pay Review & Bonus Scheme: base salary reviewed annually and qualification for an annual performance bonus.
- Holiday entitlement: 28 days holiday annually (pro rata).
- Paid birthday day off: an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: access to heavily discounted or free Zone 1-6 Oyster card for roles based in London.
- Pension plan: match of pension contributions to 4%.
- Perks and discounts: discounts in high street shops, cinemas and holidays.
- Training and development: career development opportunities and promotion from within.
Qualifications
- Age 18+, legal requirement.
- Passion for delivering great customer service.
- Strong interpersonal and empathy skills with ability to engage customers from all walks of life.
Application Process
Once you’ve applied, our Talent Acquisition team will review your application. If successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
About William Hill
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the high street since 1966. Our culture is built on trust and belonging. We empower teams to work in a way that is best for them, celebrating differences and winning together.
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer queries and demonstrate your strong interpersonal skills.
✨Tip Number 3
Be yourself! When you’re in the interview, let your personality shine through. They want to see the real you, so don’t be afraid to show your passion for delivering great customer service and building relationships with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at William Hill. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills that match the job description, like your ability to engage with customers and provide excellent service.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if needed, and make sure it’s easy for us to read and understand your key strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at William Hill
✨Know the Company
Before your interview, take some time to research William Hill. Understand their values, culture, and what makes them unique in the betting industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your empathy and interpersonal skills, as these are crucial for building relationships with customers.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or explain a betting terminal to someone unfamiliar. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Be Ready for Shift Discussions
Since the role involves varied shifts, be prepared to discuss your availability openly. Show that you’re flexible and willing to work evenings and weekends, as this demonstrates your commitment to the role and understanding of the business needs.
