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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in our shops.
- Company: Join the iconic William Hill team with a strong presence on the UK high street.
- Benefits: Enjoy competitive pay, 28 days holiday, and perks like discounts and subsidised travel.
- Why this job: Be at the heart of customer experience and make a real difference every day.
- Qualifications: Must be 18+, with a passion for great customer service and strong interpersonal skills.
- Other info: Flexible shifts available, with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Customer Service Representative role at William Hill. You will be at the heart of the customer experience in our shops.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and may include evening and weekend work
What’s in it for you?
- Working hours: range of full and part-time hours
- Annual Pay Review & Bonus Scheme: base salary reviewed annually and eligible for annual performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: extra paid day off for your birthday within your birthday month
- Subsidised travel: for roles based in London, discounted or free Zone 1-6 Oyster card
- Pension plan: employer matches contributions up to 4%
- Perks and discounts: discounts in high street shops, cinemas and holidays
- Training and development: opportunities for career development and internal promotion
What do you need to be successful?
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After applying, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966. Our Retail team sits at the heart of the high-street experience.
Our culture is built on trust and belonging. We empower our teams to work in a way that suits them while maintaining our standards. We win together.
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to customer service. Think about how you would handle different scenarios, like dealing with a difficult customer or explaining how to use betting terminals. The more you prepare, the more confident you'll feel!
✨Tip Number 3
Show off your personality! When you're in the interview, let your passion for customer service shine through. Share personal stories that highlight your interpersonal skills and empathy. Remember, they want to see the real you and how you'd fit into their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Customer Service Representative position.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills that match the job description, like your ability to engage with customers and provide excellent service.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read and understand your key strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at William Hill
✨Know the Company
Before your interview, take some time to research William Hill. Understand their values, mission, and what sets them apart in the betting industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your interpersonal skills and empathy, as these are crucial for engaging with a diverse clientele.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle an upset customer or explain a betting terminal to someone unfamiliar. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though the role is in a shop environment, dressing smartly can make a great first impression. Aim for a polished look that reflects professionalism while still being comfortable. Remember, you want to convey that you take the opportunity seriously!
