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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name on the UK high street since 1966.
- Benefits: Flexible hours, annual pay review, paid birthday off, and discounts at popular shops.
- Why this job: Be at the heart of the action, engaging with diverse customers every day.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Great training opportunities and a supportive team culture await you!
The predicted salary is between 24000 - 36000 £ per year.
Overview
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all in our William Hill shops. Our colleagues are the backbone of our business and working in retail is about putting customers first and engaging with the communities where we live and work.
If you’re a people person, you’ll love working here. You’ll have support, training, and encouragement to build a career that raises your game, with incentives to keep you motivated as you grow with us.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Shops have opening times between 8am–10pm, Monday to Sunday
- Shifts are on a rota basis and may include evenings and weekends
What’s in it for you?
- Range of full and part-time hours
- London Location Allowance: additional 50p per hour for roles within the M25 (on top of base salary)
- Annual pay review and bonus scheme
- Holiday entitlement: 28 days per year (pro rata)
- Paid birthday day off within your birthday month
- Subsidised travel: discounted or free Oyster card for London locations
- Pension plan with contributions matched up to 4%
- Perks and discounts across high street shops, cinemas, and holidays
- Training and development: opportunities to grow and be promoted from within
What do you need to be successful?
- Age 18+
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from diverse backgrounds
What happens next?
After you apply, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the high street since 1966. Our Retail team sits at the heart of the high-street experience.
Our culture is built on trust and belonging. We empower teams to work in a way that suits them, celebrate our differences, and win together. You’ll be a great fit if you have drive and energy to grow your career with William Hill.
More About Evoke
We’re a business that embraces change and progress. Evoke is the new name for 888 Holdings, bringing together William Hill, 888 and Mr Green. We’re investing in your future to develop your strengths and build a career that’s right for you.
Role Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Gambling Facilities and Casinos
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions related to customer service. Think about how you would handle different scenarios, especially those that involve engaging with customers. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for customer service shine through. Share personal stories that highlight your interpersonal skills and empathy. Remember, they want to see the real you and how you can fit into their community-focused culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer service and your unique experiences.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention your experience with customer interactions and any relevant roles you've had that showcase your ability to engage with people.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and avoid jargon. This helps us understand your qualifications quickly and easily!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at William Hill
✨Know the Company
Before your interview, take some time to research William Hill and its values. Understand their commitment to customer service and community engagement. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you’ve successfully engaged with customers or resolved issues. This will demonstrate your interpersonal skills and passion for delivering great service.
✨Practice Common Scenarios
Think about common situations you might face in the role, like handling a difficult customer or explaining how to use betting terminals. Practising your responses to these scenarios can help you feel more confident during the interview and show that you’re ready for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available or how the team champions safer gambling. This shows your enthusiasm for the role and helps you gauge if the company culture is the right fit for you.
