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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service.
- Company: Join the iconic William Hill team with a strong community focus.
- Benefits: Competitive pay, annual bonuses, 28 days holiday, and discounts.
- Why this job: Be at the heart of an exciting customer experience and build lasting relationships.
- Qualifications: Must be 18+, passionate about customer service, and great with people.
- Other info: Flexible shifts, career development opportunities, and a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Join to apply for the Customer Service Representative role at William Hill.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: a range of full and part-time hours on offer
- Annual Pay Review & Bonus Scheme: base salary reviewed annually, with an annual performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: extra paid day off for your birthday
- Subsidised travel: for roles based in London, heavily discounted or free Zone 1-6 Oyster card
- Pension plan: pension contributions matched to 4%
- Perks and discounts: discounts in high street shops, cinemas and even holidays
- Training and development: career development opportunities
What do you need to be successful?
- Age 18+ (legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we\\\’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show off your personality! Remember, they’re looking for someone who can connect with customers. Be yourself and let your passion for customer service shine through. Share personal stories that highlight your interpersonal skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. Mention specific skills that align with the role, like your ability to engage with customers and provide excellent service – it’ll make you stand out!
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, focusing on your key achievements and experiences that relate to the Customer Service Representative role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at William Hill
✨Know the Company
Before your interview, take some time to research William Hill. Understand their values, mission, and what makes them stand out in the betting industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlight your interpersonal skills and empathy, as these are crucial for this role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or promote safer gambling. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though the role is in retail, first impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and are serious about the position. A polished appearance can set a positive tone right from the start.
