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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name on the UK high street since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and discounts at popular retailers.
- Why this job: Be at the heart of an exciting customer experience and build lasting relationships.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Flexible shifts, training opportunities, and a supportive team culture await you.
The predicted salary is between 24000 - 36000 £ per year.
Overview
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns
- Shops have a variety of opening times between 8am–10pm, Monday to Sunday
- Shifts are devised on a rota basis and will include evening and weekend work
What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, William Hill aims to support your growth. Benefits include:
- Working hours: a range of full and part-time hours
- Annual pay review & bonus scheme: base salary reviewed annually; eligibility for an annual performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Birthday day off: extra paid day off during your birthday month
- Subsidised travel: discounted or free Oyster card for London-based roles (location dependent)
- Pension plan: employer pension contributions matched up to 4%
- Perks and discounts: discounts in high street shops, cinemas, holidays, etc.
- Training and development: opportunities for career development and internal progression
What do you need to be successful?
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we have been a fixture on the UK high street since 1966. Our Retail team sits at the heart of the high-street experience. Our culture is built on trust and belonging, empowering teams to work in a way that suits them while we win together.
We’re evoke, the new name for 888 Holdings, bringing together big brands like William Hill, 888 and Mr Green. We’re investing in your future to help you develop your strengths and build a career that’s right for you.
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on William Hill and its values. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Apply through our website! We recommend using our site to submit your application. It’s the best way to ensure your details get to the right people and increases your chances of landing that interview.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant experience and skills that match what we’re looking for in a Customer Service Representative. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, and it makes it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at William Hill
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you would handle different customer scenarios, especially in a betting environment. Being able to demonstrate your understanding of excellent customer service will show that you're ready to put customers first.
✨Show Off Your People Skills
Since this role is all about engaging with customers, be prepared to share examples of how you've built relationships in previous jobs. Practice discussing your interpersonal skills and how you can connect with people from various backgrounds. This will highlight your suitability for the role.
✨Familiarise Yourself with the Company
Do some research on William Hill and its values. Understanding their commitment to customer experience and safer gambling will help you align your answers with what they’re looking for. Mentioning specific initiatives or values during your interview can really impress the hiring team.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some thoughtful questions to ask your interviewer. Inquire about training opportunities, team dynamics, or how they support employee development. This shows your genuine interest in the role and the company, making you stand out as a candidate.
