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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name on the UK high street since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and discounts at popular retailers.
- Why this job: Be at the heart of customer experiences and build lasting relationships in your community.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Flexible shifts available, with opportunities for career growth and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Overview
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working patterns
- Our shops have a variety of opening times between 8am–10pm, Monday to Sunday
- Shifts are devised on a rota basis and may include evening and weekend working
What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our discounted Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: You’ll enjoy discounts in high street shops, cinemas and even holidays.
- Training and development: We promote from within and support your growth with career development opportunities.
What you need to be successful
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together. You’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
Note: This description reflects the job posting content as provided and has been reformatted for clarity while preserving the original information.
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed by our Talent Acquisition team. Plus, you’ll find all the info you need about the role right there!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant experience and skills that match what we’re looking for in a Customer Service Representative. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at William Hill
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you would handle different customer scenarios, especially in a betting environment. Being able to demonstrate your understanding of excellent customer service will show that you're ready to put customers first.
✨Show Your People Skills
Since this role is all about engaging with customers, be prepared to share examples of how you've built relationships in previous jobs. Highlight your interpersonal skills and empathy, as these are crucial for connecting with customers from all walks of life.
✨Familiarise Yourself with the Company
Do a bit of research on William Hill and its culture. Understanding their commitment to customer experience and community engagement will help you align your answers with their values during the interview. It shows you're genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some thoughtful questions to ask your interviewer. This could be about training opportunities, team dynamics, or how they champion safer gambling. It demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.