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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name on the UK high street since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, paid birthday off, and discounts at popular retailers.
- Why this job: Be at the heart of customer experiences and build lasting relationships in your community.
- Qualifications: Must be 18+, with a passion for great customer service and strong interpersonal skills.
- Other info: Flexible shifts, training opportunities, and a supportive team culture await you.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Representative William Hill•174, Terminus Road, Eastbourne, England, BN21 3PP
Job description People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
Benefits
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
Qualifications
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
#J-18808-Ljbffr
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for delivering great service.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at William Hill.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the William Hill careers page. This way, you’ll be in the best position to get noticed by our Talent Acquisition team and kickstart your journey with us.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer service and your love for engaging with people.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've delivered great customer service in the past – we love hearing about your successes!
Keep It Clear and Concise: While we appreciate a good story, keep your application straightforward and to the point. Use clear language and avoid jargon to ensure we can easily see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at William Hill!
How to prepare for a job interview at William Hill
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Think about how you would handle different customer scenarios, especially in a betting environment. Being able to demonstrate your understanding of excellent customer service will show that you're ready to put customers first.
✨Show Off Your People Skills
Since this role is all about engaging with customers, be prepared to share examples of how you've built relationships in previous roles. Practice discussing your interpersonal skills and how you empathise with customers from diverse backgrounds. This will highlight your suitability for the position.
✨Familiarise Yourself with the Company
Do some research on William Hill and its values. Understanding their commitment to safer gambling and community engagement can help you align your answers with their mission. Mentioning specific initiatives or values during your interview can really impress the hiring team.
✨Prepare for Shift Flexibility Questions
Since the role involves working various shifts, be ready to discuss your availability. Think about how you can manage your time effectively and express your willingness to work evenings and weekends. This shows that you're committed and adaptable, which is crucial for retail positions.