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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name in UK betting with over 1,300 shops since 1966.
- Benefits: Enjoy flexible hours, location allowance, annual bonuses, paid birthday off, and great discounts.
- Why this job: Be part of a supportive team that values your growth and fosters a fun, community-focused culture.
- Qualifications: Must be 18+, passionate about customer service, and skilled in engaging with diverse customers.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Representative role at William Hill
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What’s in it for you?
- Working hours: We’ve a range of full and part-time hours on offer.
- London Location Allowance: For all roles within the M25 we offer a location allowance meaning that you will receive an additional 50p per hour on top of your base salary.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience. Our culture is built on trust and belonging, empowering our teams to work in a way that is best for them while we win together.
Job Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Gambling Facilities and Casinos
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services we provide will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. Whether it's through volunteering or part-time jobs, building rapport with different individuals will enhance your ability to connect with our diverse customer base.
✨Tip Number 3
Be prepared to discuss your approach to customer service during the interview. Think of specific examples where you've gone above and beyond to assist customers, as this will showcase your commitment to delivering excellent service.
✨Tip Number 4
Research safer gambling practices and be ready to discuss how you would champion these within the shop. Showing that you understand the importance of responsible gambling will set you apart as a candidate who truly cares about customer welfare.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position at William Hill. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with diverse customers. Mention specific examples from your past experiences that demonstrate your interpersonal skills and commitment to providing excellent service.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or retail. Use bullet points to clearly outline your achievements and responsibilities, focusing on how you contributed to customer satisfaction and team success.
Prepare for Online Assessment: Once you submit your application, be ready for an online assessment via HireVue. Familiarise yourself with common interview questions related to customer service and practice articulating your thoughts clearly and confidently.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. During the interview, share examples of how you've successfully engaged with customers in the past, highlighting your interpersonal and empathy skills.
✨Demonstrate Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service. Talk about what motivates you to help others and how you can contribute to creating a positive experience for customers at William Hill.
✨Familiarise Yourself with the Company
Research William Hill and understand their values and culture. Being knowledgeable about the company will show your genuine interest in the role and help you align your answers with their expectations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service approach. Think of specific situations where you handled difficult customers or resolved issues effectively, and be ready to discuss them.