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For Companies At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a trusted name in betting since 1966, with over 1,300 shops across the UK.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and great discounts on shopping and travel.
- Why this job: Be part of a vibrant team that values your growth and fosters a culture of trust and belonging.
- Qualifications: Must be 18+, passionate about customer service, and skilled in engaging with diverse customers.
The predicted salary is between 24000 - 36000 £ per year.
Job description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns:
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What\’s in it for you?
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
#J-18808-Ljbffr
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services they provide will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with a diverse range of people. This will not only boost your confidence but also prepare you to connect with customers from all walks of life, which is crucial for a Customer Service Representative.
✨Tip Number 3
Be ready to discuss your approach to customer service during the interview. Think of examples where you've gone above and beyond for customers, as this will showcase your commitment to providing excellent service.
✨Tip Number 4
Research the company's culture and values. Understanding William Hill's emphasis on community and customer experience will allow you to align your answers with their expectations and show that you're a great fit for their team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Highlight key responsibilities and required skills, such as delivering great customer service and strong interpersonal skills.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous customer service roles and your ability to engage with diverse customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the betting industry. Mention how you can contribute to creating a positive experience for customers at William Hill.
Prepare for Online Assessment: Once you submit your application, be ready for an online assessment via HireVue. Practice common interview questions and scenarios related to customer service to demonstrate your problem-solving skills and empathy.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with people in previous roles, highlighting your interpersonal and empathy skills.
✨Demonstrate Your Knowledge of the Company
Research William Hill and its values before the interview. Understanding their commitment to customer experience and safer gambling will show that you're genuinely interested in the role and align with their mission.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think about past experiences where you resolved issues or provided exceptional service, and be ready to discuss these scenarios in detail.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the team culture, training opportunities, or how success is measured in the role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.