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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a leading name in the betting industry focused on customer experience.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and discounts at various retailers.
- Why this job: Be part of a supportive team that values your growth and champions safer gambling.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts vary, including evenings and weekends; perfect for students seeking flexible work.
The predicted salary is between 24000 - 36000 £ per year.
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Job description
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, including evenings and weekends
What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your holiday entitlement, you will receive an extra paid day off for your birthday, which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for reduced-cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: Enjoy discounts in high street shops, cinemas, and holidays.
- Training and development: We support your growth with career development opportunities, promoting from within and nurturing a culture of growth.
What do you need to be successful?
- Age 18+ (legal requirement)
- A passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
#J-18808-Ljbffr
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and the specific services offered by William Hill. Understanding the products and services will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs, volunteering, or even role-playing with friends, honing your ability to connect with people will make you stand out during the interview process.
✨Tip Number 3
Showcase your flexibility and willingness to work varied shifts. Since the role requires working evenings and weekends, emphasising your availability can make you a more attractive candidate to potential employers.
✨Tip Number 4
Network with current or former employees of William Hill. Engaging with them on social media platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to engage with diverse customers. Mention specific examples from your past experiences that demonstrate your interpersonal skills and commitment to excellent service.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or retail. Use bullet points to clearly outline your achievements and responsibilities, focusing on how you contributed to customer satisfaction and team success.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your interpersonal skills and empathy.
✨Understand the Company Culture
Familiarise yourself with William Hill's values and mission. Show that you understand their commitment to customer experience and community engagement, and express how you align with these principles during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of specific scenarios where you handled difficult situations or provided exceptional service, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, ask thoughtful questions about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
