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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a leading name in the betting industry, focused on customer experience.
- Benefits: Enjoy flexible hours, annual bonuses, 28 days holiday, and discounts at popular retailers.
- Why this job: Be part of a supportive team that values your growth and champions safer gambling.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts may include evenings and weekends; perfect for students looking for flexible work.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Representative at William Hill
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Job Description
Jobs in our shops are about more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What\’s more, you\’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, and will include evening and weekend working
What\’s in it for you?
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We promote from within and nurture a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we\’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high‑street experience. Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together. You’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More About Evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. That’s the future. That’s evoke.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Gambling Facilities and Casinos
#J-18808-Ljbffr
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs or volunteering, gaining experience in dealing with diverse customers will prepare you for the dynamic environment at William Hill.
✨Tip Number 3
Network with current or former employees of William Hill. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shifts. Since the role requires working evenings and weekends, showing that you are adaptable will make you a more attractive candidate.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to engage with diverse customers. Mention specific examples from your past experiences that demonstrate your interpersonal skills and commitment to excellent service.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or retail. Use bullet points to clearly outline your achievements and responsibilities, focusing on how you contributed to customer satisfaction and team success.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with diverse individuals in the past, demonstrating your interpersonal and empathy skills.
✨Understand the Company Culture
Research William Hill's values and mission. During the interview, express how your personal values align with theirs, especially regarding customer service and community engagement. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Think of specific situations where you handled difficult customers or resolved issues effectively, and be ready to discuss these experiences in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company. This could include inquiries about training opportunities or how success is measured in the position. It shows your interest and enthusiasm for the role.
