Customer Service Representative

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Customer Service Representative, Waltham Cross

Client:

William Hill

Location:

Waltham Cross, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Reference:

db3239b47468

Job Views:

8

Posted:

19.08.2025

Expiry Date:

03.10.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game. You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What\’s in it for you? We offer a range of benefits because we care about our people and their development. From financial benefits to wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Working hours: Full and part-time options available
• London Location Allowance: Additional 50p/hour within M25
• Annual Pay Review & Bonus Scheme: Salary reviews and performance bonuses
• Holiday entitlement: 28 days annually (pro-rata)
• Paid birthday day off: Extra day off during your birthday month
• Subsidised travel: Discounted or free Oyster card in London
• Pension plan: Contributions matched up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays
• Training and development: Opportunities for growth and promotion

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills to engage with diverse customers

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