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- Tasks: Welcome customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a leading name in the betting industry focused on customer experience.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and discounts at popular retailers.
- Why this job: Be part of a supportive team that values your growth and champions safer gambling.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts vary, including evenings and weekends; perfect for students seeking flexible work.
The predicted salary is between 24000 - 36000 £ per year.
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Job description: People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What\’s in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: Range of full and part-time hours available
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, with an opportunity for a performance bonus
- Holiday entitlement: 28 days holiday annually (pro-rata)
- Paid birthday day off: An extra paid day off for your birthday, flexible within your birthday month
- Subsidised travel: Discounted or free Zone 1-6 Oyster card for roles based in London
- Pension plan: We’ll match pension contributions up to 4%
- Perks and discounts: Discounts in high street shops, cinemas, holidays, and more
- Training and development: Opportunities for career growth and internal promotion
What do you need to be successful?
- Age 18+ (legal requirement)
- Passion for delivering excellent customer service
- Strong interpersonal and empathy skills to engage with diverse customers
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Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and the specific services offered by William Hill. Understanding the products and services will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging with a variety of people in different settings. This will help you build confidence in handling customer queries and creating a welcoming atmosphere in the shop.
✨Tip Number 3
Showcase your commitment to customer service by volunteering or taking part in community events. This experience can highlight your ability to connect with diverse customers and demonstrate your dedication to putting them first.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working various shifts, showing that you are adaptable and willing to work evenings and weekends can set you apart from other candidates.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Highlight key responsibilities and required skills, such as customer service experience and interpersonal skills.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service and your ability to engage with diverse customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the betting industry. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the team at William Hill.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully engaged with customers in the past, demonstrating your interpersonal skills and empathy.
✨Understand the Company Culture
Familiarise yourself with William Hill's values and mission. Show that you understand their commitment to customer experience and community engagement, and express how you align with these principles during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of specific scenarios where you handled difficult situations or provided exceptional service, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about training opportunities, team dynamics, or how they champion safer gambling, which reflects your enthusiasm for the position.
