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- Tasks: Welcome customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a leading name in the betting industry, focused on customer experience.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and discounts on various services.
- Why this job: Be part of a supportive team that values your growth and champions safer gambling.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts vary, including evenings and weekends; perfect for students seeking flexible work.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Representative, Penrith
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Client:
William Hill
Location:
Penrith, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3ce663f204f8
Job Views:
5
Posted:
19.08.2025
Expiry Date:
03.10.2025
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Job Description:
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns:
- Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, including evening and weekend shifts
What\’s in it for you? We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: Full and part-time hours available
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, with a performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: An extra paid day off for your birthday, flexible within your birthday month
- Subsidised travel: Discounted or free Zone 1-6 Oyster card for London roles
- Pension plan: Company matches contributions up to 4%
- Perks and discounts: Discounts in shops, cinemas, holidays, and more
- Training and development: Opportunities for career growth and internal promotion
What do you need to be successful?
- Age 18+ (legal requirement)
- Passion for delivering excellent customer service
- Strong interpersonal and empathy skills to engage with diverse customers
#J-18808-Ljbffr
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs or volunteering, gaining experience in dealing with diverse customers will enhance your interpersonal skills, which are crucial for this position.
✨Tip Number 3
Network with current or former employees of William Hill. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss how you would handle specific customer service scenarios. Think of examples where you've successfully resolved issues or built relationships, as this will showcase your ability to excel in the role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what William Hill is looking for in a Customer Service Representative. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Customise your CV to reflect your experience in customer service. Use specific examples that demonstrate your interpersonal skills and ability to engage with diverse customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work at William Hill and how you can contribute to their mission of providing an excellent customer experience.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at William Hill
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with diverse individuals in the past, demonstrating your interpersonal and empathy skills.
✨Understand the Company Culture
Research William Hill's values and mission. During the interview, express how your personal values align with theirs, especially regarding customer service and community engagement. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in customer service scenarios. Think of specific situations where you had to handle difficult customers or resolve issues effectively, and be ready to discuss these experiences in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company. This could include inquiries about training opportunities or how they support employee development. It shows your interest in growing within the company.
