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- Tasks: Engage with customers, process bets, and provide top-notch service.
- Company: Join William Hill, a leading name in the betting industry.
- Benefits: Enjoy flexible hours, performance bonuses, and discounts on various services.
- Why this job: Be part of a vibrant team that values community and customer experience.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Shifts include evenings and weekends; training and career development provided.
The predicted salary is between 24000 - 36000 £ per year.
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Customer Service Representative, Holyhead
Client:
William Hill
Location:
Holyhead, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
Job Reference:
1077826f57b3
Job Views:
6
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
People don’t just come here to place bets, they come for the experience. As a Customer Service Representative, you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about putting our customers first and engaging with the communities we serve. If you’re a people person, you’ll love working here. We provide support, training, and encouragement to help you build a career that elevates your skills, with incentives to keep you motivated. By investing in you, we raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Demonstrating how to use betting terminals
- Building relationships and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as needed
Working Patterns:
- Shops operate between 8am-10pm, Monday to Sunday
- Shifts are on a rota basis and may include evenings and weekends
What\’s in it for you?
- Full and part-time hours available
- Annual pay review and performance bonus
- 28 days holiday (pro rata)
- Paid birthday day off
- Subsidised travel (London roles)
- Matching pension contributions up to 4%
- Discounts in shops, cinemas, holidays
- Career development and training opportunities
What do you need to be successful?
- Age 18+ (legal requirement)
- Passion for customer service
- Strong interpersonal and empathy skills
#J-18808-Ljbffr
Customer Service Representative employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and William Hill's offerings. Understanding the products and services will help you engage with customers more effectively and demonstrate your passion for the role.
✨Tip Number 2
Practice your interpersonal skills by engaging in conversations with friends or family. Being a people person is crucial, so showing that you can build rapport and provide excellent customer service will set you apart.
✨Tip Number 3
Research common customer queries related to betting and gambling. Being prepared to answer questions or assist with issues will showcase your proactive approach and readiness for the role.
✨Tip Number 4
Be ready to discuss your availability during the interview. Since shifts may include evenings and weekends, demonstrating flexibility will show your commitment to the role and willingness to meet the shop's needs.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position at William Hill. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to engage with customers. Mention specific examples of how you've provided excellent service in previous roles, and express your enthusiasm for working in a retail environment.
Highlight Relevant Skills: In your CV, emphasise your interpersonal skills, empathy, and any experience you have in customer-facing roles. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at William Hill
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, as this will demonstrate your commitment to excellent service.
✨Demonstrate Strong Interpersonal Skills
During the interview, focus on showcasing your ability to connect with people. Use active listening techniques and engage with the interviewer by asking questions about their experiences in customer service.
✨Familiarise Yourself with the Company
Research William Hill and understand their values and mission. Be prepared to discuss how your personal values align with theirs, especially regarding community engagement and safer gambling practices.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Practice responses to common scenarios, such as dealing with a difficult customer or explaining how to use betting terminals, to show your problem-solving skills.
