At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a trusted name in betting since 1966, with over 1,300 shops across the UK.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and great discounts.
- Why this job: Be part of a vibrant team that values your growth and fosters a supportive culture.
- Qualifications: Must be 18+, passionate about customer service, and skilled in engaging with diverse people.
The predicted salary is between 29000 - 32000 £ per year.
Overview
Join to apply for the Customer Service Representative role at William Hill.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
Working patterns
- Our shops have a variety of opening times between 8am–10pm, Monday to Sunday
- Shifts are devised on a rota basis and may include evening and weekend work
What’s in it for you?
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: An extra paid day off for your birthday within your birthday month
- Subsidised travel: For roles based in London, access to discounted or free Zone 1-6 Oyster card for commuting
- Pension plan: We’ll match your pension contributions up to 4%.
- Perks and discounts: Discounts in high street shops, cinemas and holidays
- Training and development: We support growth with career development opportunities
What you need to be successful
- Age 18+ (legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
After applying, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
About William Hill / Evoke
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a fixture on the UK high street since 1966 – and our Retail team sit at the heart of the high-street experience.
Our culture is built on trust and belonging. We empower our teams to work in a way that is best for them, combining strengths and celebrating differences, ensuring that we win together.
More About Evoke
We’re a business that embraces change and progress. The power behind William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. We’re investing in your future to help you develop your strengths and build a career that suits you.
Job details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Gambling Facilities and Casinos
Customer Service Representative in Amesbury employer: William Hill
At William Hill, we pride ourselves on being more than just a betting shop; we are a community hub where our colleagues play a vital role in delivering exceptional customer experiences. With a strong focus on employee development, competitive benefits including annual pay reviews, subsidised travel, and a culture that champions trust and belonging, we empower our team members to thrive both personally and professionally. Join us in a dynamic environment where your passion for customer service can flourish, and together, we can raise the game.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Amesbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at William Hill. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like William Hill before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Amesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to William Hill:Your cover letter is your chance to shine! Tell us why you want to work at William Hill specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at William Hill!
How to prepare for a job interview at William Hill
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
