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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service.
- Company: Join the vibrant team at William Hill, where customers come for the experience.
- Benefits: Enjoy competitive pay, bonuses, holiday perks, and discounts.
- Why this job: Be at the heart of customer experiences and build lasting relationships.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
- Other info: Flexible shifts, career growth opportunities, and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns:
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What’s in it for you?
- We offer a range of competitive benefits because we care about our people and their development.
- Working hours: We’ve a range of full and part-time hours on offer.
- London Location Allowance: For all roles within the M25 we offer a location allowance meaning that you will receive an additional 50p per hour on top of your base salary.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Customer Service Representative in Chessington employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Chessington
✨Tip Number 1
Get to know the company culture! Before your interview, check out William Hill's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of scenarios where you can demonstrate your ability to engage with customers. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be ready to share your experiences! During the interview, have examples ready that showcase your customer service skills. Whether it’s a time you went above and beyond for a customer or how you handled a tricky situation, these stories will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop about opportunities at William Hill.
We think you need these skills to ace Customer Service Representative in Chessington
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your relevant experience and skills that match what we’re looking for in a Customer Service Representative. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, and it makes it easier for us to see why you’d be a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at William Hill
✨Know the Company
Before your interview, take some time to research William Hill. Understand their values, mission, and what makes them stand out in the betting industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlight your empathy and interpersonal skills during the interview to demonstrate that you’re a people person.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling complaints or explaining how to use betting terminals. Practising your responses to these situations can help you feel more confident and prepared when discussing how you would handle them in the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how they champion safer gambling. This shows that you’re not just interested in the job, but also in how you can contribute positively to the company culture.
