At a Glance
- Tasks: Lead a team to deliver exceptional customer service and create a welcoming environment.
- Company: Join William Hill, a trusted name in the UK betting industry since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and a paid day off for your birthday.
- Other info: Flexible working hours with a culture built on trust and support.
- Why this job: Be part of a dynamic team that values your growth and offers career progression opportunities.
- Qualifications: Must be 18+, with supervisory experience and strong people skills.
The predicted salary is between 30000 - 40000 £ per year.
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
Your responsibilities
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Working patterns
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.
Benefits
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Training and development: Our induction programme is best-in‑class. What’s more, we’ll upskill you with external and on‑the‑job training throughout your time here.
- Career prospects: If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
Requirements
- Aged 18+ (it’s a legal requirement)
- Supervisory experience and great people skills
- A positive, can‑do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Next steps
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
About William Hill
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high‑street experience.
About evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. That’s the future. That’s evoke. At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Customer Service Team Leader in Chelmsford employer: William Hill
At William Hill, we pride ourselves on being more than just a betting shop; we are a community hub where our employees can thrive in a supportive and dynamic environment. With a strong focus on employee development through best-in-class training and clear career progression opportunities, we ensure that our team members feel valued and empowered. Enjoy competitive benefits, including an annual pay review, generous holiday entitlement, and unique perks, all while working in a vibrant atmosphere that champions customer engagement and safer gambling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Team Leader in Chelmsford
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching William Hill and evoke. Understanding their values and what makes them tick will help you connect with the team during your chat.
✨Tip Number 2
Practice your people skills! As a Customer Service Team Leader, you'll need to show off your ability to engage with customers and motivate your team. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to share your success stories! Think of examples where you've led a team or improved customer service. These real-life experiences will showcase your skills and make you stand out in the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the William Hill family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Team Leader in Chelmsford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Customer Service Team Leader role. Highlight your supervisory experience and any relevant skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at William Hill
✨Know the Company Inside Out
Before your interview, take some time to research William Hill and evoke. Understand their values, mission, and what makes them stand out in the betting industry. This knowledge will help you connect your answers to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully led a team, motivated others, and handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Emphasise Customer Engagement
Since this role is all about providing excellent customer service, be ready to discuss your approach to building relationships with customers. Share specific instances where you've gone above and beyond to ensure a positive experience, and highlight your strong interpersonal skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential situations you might face on the shop floor, such as handling difficult customers or ensuring compliance with safer gambling practices, and prepare your responses accordingly.
