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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant environment.
- Company: Join William Hill, where customer experience is at the heart of our business.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and discounts on high street brands.
- Other info: Flexible shifts available, including evenings and weekends, in a supportive team culture.
- Why this job: Be part of a team that values people and offers real career growth opportunities.
- Qualifications: Must be 18+, with a passion for customer service and strong interpersonal skills.
The predicted salary is between 20000 - 25000 £ per year.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working patterns:
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.
What's in it for you?
- Working hours: We’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.
What do you need to be successful?
- Age 18+ (it’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Customer Service Representative in Chatham employer: William Hill
Contact Detail:
William Hill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Chatham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on William Hill. Understand their values and what makes them tick. This way, you can show them you're not just another candidate but someone who genuinely fits into their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of scenarios where you’ve provided excellent service or resolved issues. Be ready to share these experiences during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable. A friendly smile goes a long way in showing that you’re ready to welcome customers with open arms.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop them a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in being part of their team!
We think you need these skills to ace Customer Service Representative in Chatham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role. Highlight any relevant experience you have in customer service or retail, and mention how you can contribute to creating a great experience for our customers.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at William Hill
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great service and be ready to share examples of how you've delivered it in the past. This will show your passion for putting customers first.
✨Show Off Your People Skills
Since this role is all about engaging with customers, be prepared to demonstrate your interpersonal skills. Think of scenarios where you’ve successfully built relationships or resolved conflicts, and be ready to discuss them during the interview.
✨Familiarise Yourself with the Company
Do a bit of research on William Hill and its values. Knowing about their commitment to safer gambling and community engagement can help you align your answers with what they’re looking for, making you a more attractive candidate.
✨Prepare for Shift Work Questions
Given the varied working hours, be ready to discuss your availability and flexibility. Show that you’re open to evening and weekend shifts, as this demonstrates your commitment to being part of the team.