At a Glance
- Tasks: Lead a team to create an amazing customer experience in a vibrant retail environment.
- Company: Join William Hill, a trusted name in the UK betting industry since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, and 28 days holiday plus your birthday off.
- Other info: Great career progression opportunities and perks like discounts on high street shops.
- Why this job: Be part of a dynamic team that champions customer service and safer gambling.
- Qualifications: Must be 18+, with supervisory experience and excellent people skills.
The predicted salary is between 30000 - 40000 £ per year.
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
Your responsibilities
- Leading and motivating a team of Customer Service Representatives
- Coaching and development of your team
- Maintaining high standards and ensuring the shop always looks the part (e.g., visual displays)
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Opening and closing the shop, with support from your team as required
- Ensuring your shop achieves targets
Working patterns
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.
Benefits
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually and you will also qualify for an annual performance bonus
- Holiday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Training and development: Our induction programme is best-in‑class. What’s more, we’ll upskill you with external and on‑the‑job training throughout your time here.
- Career prospects: If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.
- Pension plan: We’ll match your pension contributions to 4%.
- Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.
Requirements
- Aged 18+ (it’s a legal requirement)
- Supervisory experience and great people skills
- A positive, can‑do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Next steps
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
About William Hill
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high‑street experience.
About evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world‑class betting and gaming experiences. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Retail Customer Experience Team Leader in Barry employer: William Hill
At William Hill, we pride ourselves on being more than just a betting shop; we are a community hub where our employees can thrive in a supportive and dynamic environment. With a strong focus on employee development through best-in-class training and clear career progression opportunities, we ensure that our team members feel valued and empowered. Enjoy competitive benefits, including an annual pay review, generous holiday entitlement, and unique perks, all while working in a vibrant atmosphere that champions customer engagement and safer gambling.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Experience Team Leader in Barry
✨Tip Number 1
Get to know the company culture! Before your interview, check out William Hill's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers and leading a team, think of examples from your past experiences where you've excelled in these areas. Be ready to share them during your interview.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look professional but also approachable. You want to reflect the warm and welcoming atmosphere that William Hill promotes.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Experience Team Leader in Barry
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Retail Customer Experience Team Leader role. Highlight your supervisory experience and any relevant skills that match the job description. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at William Hill
✨Know the Company Inside Out
Before your interview, make sure you research William Hill thoroughly. Understand their values, mission, and what makes them unique in the betting industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
As a Retail Customer Experience Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members, and be ready to discuss how you would maintain high standards on the shop floor.
✨Engage with Customer Service Scenarios
Expect questions about customer service situations. Think of specific instances where you've gone above and beyond for a customer or resolved a difficult situation. Highlight your strong interpersonal skills and empathy, as these are crucial for building relationships with customers.
✨Prepare for Shift Flexibility Questions
Since the role involves varied shifts, be ready to discuss your availability and willingness to work evenings and weekends. Show that you're adaptable and understand the importance of being present during peak times to ensure excellent customer service.
