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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name in betting with over 1,300 shops across the UK since 1966.
- Benefits: Enjoy flexible hours, annual pay reviews, paid birthday off, and great discounts on various services.
- Why this job: Be part of a supportive team that values your growth and offers exciting career development opportunities.
- Qualifications: Must be 18+, passionate about customer service, and skilled in engaging with diverse customers.
- Other info: Flexible working patterns with evening and weekend shifts; training provided to help you succeed.
The predicted salary is between 24000 - 36000 £ per year.
People don\’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.
If you\’re a people person, you\’ll love working here. What\’s more, you\’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we\’ll raise our game.
You will be responsible for:
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns:
- Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday
- Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working
What\’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:
- Working hours: We\’ve a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus
- Holiday entitlement: You\’ll be entitled to 28 days holiday annually (pro rata)
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Subsidised travel: For roles based in London, you\’ll enjoy access to our heavily discounted (or free, depending on location) Zone 1-6 Oyster card for convenient, reduced cost commuting.
- Pension plan: We\’ll match your pension contributions to 4%.
- Sharesave Scheme: An opportunity to purchase 888 William Hill shares at a discounted price, invest in the future of our business and share in our success together.
- Perks and discounts: When you\’re part of William Hill, you\’ll enjoy great discounts in high street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We\’ll support your growth with career development opportunities.
- Cycle to Work: a great employee benefit which offers the most cost-effective way to get new cycling equipment
What do you need to be successful?
- Age 18+ (it\’s a legal requirement)
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you\’ve applied, our Talent Acquisition team will review your application. If you\’re successful at this stage, we\’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We\’re William Hill, part of evoke. With over 1, 300 shops across the UK, we\’ve been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together – you\’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.
More about evoke
We\’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn\’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That\’s the future. That\’s evoke.
At evoke, you\’ll benefit from flexibility and a culture built on trust. We\’ll give you the space to be yourself and the tools you need to protect our customers while they play. We\’ll invest in your future to help you develop your unique strengths and build a career that\’s right for you.
Business William Hill
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Customer Service Representative employer: William Hill (Retail)
Contact Detail:
William Hill (Retail) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of betting and how to engage with customers will help you stand out during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with diverse customers in previous roles. This will demonstrate your ability to connect with people from all walks of life.
✨Tip Number 3
Research William Hill's values and culture. Being able to articulate how your personal values align with theirs can make a strong impression and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Prepare for the online assessment by practising common customer service scenarios. Familiarising yourself with potential questions and responses can help you feel more confident and perform better.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your interpersonal skills and ability to engage with diverse customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you want to work at William Hill specifically, and how you can contribute to their mission of providing an excellent customer experience.
Showcase Your Skills: In your application, emphasise your strong interpersonal skills and empathy. Provide examples of how you've successfully handled customer queries or built relationships in previous roles.
Prepare for the Online Assessment: Once you submit your application, be ready for the online assessment via HireVue. Familiarise yourself with common customer service scenarios and practice articulating your responses clearly and confidently.
How to prepare for a job interview at William Hill (Retail)
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with people in previous roles, highlighting your interpersonal skills and empathy.
✨Demonstrate Your Knowledge of the Company
Research William Hill and understand its values, culture, and the services it offers. Showing that you are familiar with the company will demonstrate your genuine interest in the role and help you stand out.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about past experiences where you resolved issues or provided exceptional service, and be ready to discuss these in detail.
✨Emphasise Your Commitment to Safer Gambling
Since championing safer gambling is part of the role, be prepared to discuss your understanding of responsible gambling practices. This shows that you take the company's commitment to customer welfare seriously.