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For Companies At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service in a vibrant retail environment.
- Company: Join William Hill, a trusted name on the UK high street since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and discounts at popular retailers.
- Why this job: Be at the heart of an exciting customer experience and build lasting relationships.
- Qualifications: Passion for customer service and strong interpersonal skills are essential.
- Other info: Flexible hours with opportunities for growth and development in a supportive team.
The predicted salary is between 20000 - 25000 £ per year.
People don't just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work. If you're a people person, you'll love working here.
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening / closing activities as required
Working Patterns
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to Sunday. Shifts are devised on a rota basis and are subject to change, they will include evening and weekend working.
Qualifications
- Have a passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Benefits
- Working hours: We have a range of full and part-time hours on offer.
- Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonus.
- Holiday entitlement: You'll be entitled to 28 days holiday annually (pro rata).
- Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.
- Pension plan: We'll match your pension contributions to 4%.
- Perks and discounts: When you're part of William Hill, you'll enjoy great discounts in high-street shops, cinemas and even holidays.
- Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We'll support your growth with career development opportunities.
Customer Service Representative in Woodside employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Woodside
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on William Hill and evoke. Understanding their values and how they prioritise customer service will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've provided excellent service or resolved issues. Being able to share these stories will demonstrate your interpersonal skills and passion for customer care.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the William Hill careers page. This way, you’ll be in the best position to get noticed by our hiring team and kickstart your journey with us.
We think you need these skills to ace Customer Service Representative in Woodside
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience in customer service and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at William Hill PLC
✨Know the Company
Before your interview, take some time to research William Hill and evoke. Understand their values, mission, and what makes them unique in the betting industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Customer Service Representative, your ability to connect with customers is key. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlight your interpersonal skills and empathy, as these are crucial for building relationships in this role.
✨Demonstrate Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service during the interview. Share specific instances where you went above and beyond for a customer. This will illustrate that you truly understand the importance of putting customers first, which is at the heart of the job.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various customer scenarios, such as dealing with difficult customers or explaining how to use betting terminals. Practice your responses to these types of questions so you can demonstrate your problem-solving skills and ability to remain calm under pressure.