At a Glance
- Tasks: Engage with customers, process bets, and provide top-notch service in a lively environment.
- Company: Join William Hill, a trusted name in betting with over 1,300 shops across the UK.
- Benefits: Enjoy flexible hours, annual pay reviews, 28 days holiday, and discounts at popular retailers.
- Other info: Opportunities for career development and a supportive culture await you at evoke.
- Why this job: Be part of a vibrant team that values your growth and celebrates diversity while having fun.
- Qualifications: Must be 18+, with strong interpersonal skills and a passion for customer engagement.
The predicted salary is between 24000 - 36000 £ per year.
Advertising location106, Buttermarket Street, Warrington, England, WA1 2NZContract typePart-timeHours16-20Salary£12.75Job descriptionPeople don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers 1st and getting to know them and the communities in which we live and work.If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.You will be responsible for:Welcoming customers with a friendly faceProcessing bets and assisting with customer queriesHelping customers by demonstrating how to use betting terminalsBuilding relationships with our customers and providing an excellent customer serviceChampioning safer gambling at all timesSupporting managers with shop displays and opening / closing activities as requiredWorking Patterns:Our shops have a variety of opening times between the hours of 8am-10pm, Monday to SundayShifts are devised on a rota basis and are subject to change, they will include evening and weekend workingWhat's in it for you?We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we win together:Working hours: We’ve a range of full and part-time hours on offer.Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will also qualify for an annual performance bonusHoliday entitlement: You’ll be entitled to 28 days holiday annually (pro rata)Paid birthday day off: In addition to your 28 days holiday, you will receive an extra paid day off for your birthday which can be taken any time within your birthday month.Pension plan: We’ll match your pension contributions to 4%.Perks and discounts: When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.Training and development: We do right by our people, promoting from within and nurturing a culture where people want to join and love to stay. We’ll support your growth with career development opportunities.What do you need to be successful?Age 18+ (it’s a legal requirement)Have a passion for delivering great customer serviceStrong interpersonal and empathy skills with the ability to engage with customers from all walks of lifeWhat happens next?Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.Who are we?We’re William Hill, part of evoke. With over 1, 300 shops across the UK, we've been a permanent fixture on the UK high street since 1966 – and our Retail team sit right at the heart of our high-street experience.Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences, ensuring that we win together — you’ll be a great fit if you have the drive and energy to achieve your career aspirations and raise your game, for yourself and for William Hill.More about evokeWe’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke.At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.Business William HillURL #J-18808-Ljbffr
Customer Service Representative in Warrington employer: William Hill PLC
William Hill PLC is an excellent employer, offering a dynamic work environment in Sandbach where you can thrive as a Part-Time Customer Service & Engagement Specialist. With competitive pay, annual bonuses, and comprehensive training opportunities, we prioritise employee growth and satisfaction, fostering a culture of support and teamwork that makes every day rewarding.
Contact Details:
William Hill PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Warrington
✨Tip Number 1
Familiarise yourself with the betting industry and customer service best practices. Understanding the basics of how betting works and common customer queries will help you engage confidently during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with customers in previous roles. Highlighting your ability to build relationships will resonate well with the hiring team.
✨Tip Number 3
Research William Hill's values and culture. Being able to articulate how your personal values align with theirs can set you apart from other candidates and demonstrate your genuine interest in the company.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding shifts. Since the role requires working evenings and weekends, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Customer Service Representative in Warrington
Strong Interpersonal Skills
Empathy
Customer Engagement
Communication Skills
Problem-Solving Skills
Attention to Detail
Ability to Work in a Team
Adaptability
Time Management
Knowledge of Betting Systems
Conflict Resolution
Sales Skills
Ability to Work Flexible Hours
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Representative position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the company culture at William Hill that resonate with you, and explain why you would be a great fit for their team.
Highlight Relevant Experience:In your CV, focus on previous roles where you demonstrated strong interpersonal skills and customer service experience. Use specific examples to showcase how you've successfully engaged with customers and resolved queries.
Proofread Your Application:Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at William Hill PLC
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully engaged with people in previous roles, highlighting your interpersonal and empathy skills.
✨Demonstrate Knowledge of the Company
Research William Hill and evoke before your interview. Understand their values, culture, and what sets them apart in the betting industry. This will show your genuine interest in the company and help you align your answers with their mission.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think about past experiences where you resolved issues or provided excellent service, and be ready to discuss these scenarios in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewer. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
