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- Tasks: Join our team to deliver exciting real-time CRM campaigns for sports betting enthusiasts.
- Company: Evoke is a forward-thinking company dedicated to enhancing customer experiences in the gaming industry.
- Benefits: Enjoy hybrid working, competitive salary, discounts, and comprehensive health support.
- Why this job: This role offers a chance to combine your passion for sports with creativity in a fun environment.
- Qualifications: No extensive experience needed; just bring your enthusiasm for sports and strong communication skills.
- Other info: Flexible working hours include weekends and evenings to cover major sports events.
The predicted salary is between 28800 - 43200 £ per year.
We’re on the hunt for a CRM Exec to join our Real-Time Engagement Team at evoke!
This entry-level role is ideal for someone passionate about sports and eager to launch their career in customer relationship management.
You’ll play a key role in delivering electrifying, real-time updates that keep our customers at the heart of the action, enhancing their sports betting experience. No extensive experience needed—just bring your knowledge of sports, creativity, and a hunger to learn!
What you will be doing
- Planning and delivery of Real Time CRM campaigns to our William Hill Sports and Gaming customers.
- Help ensure campaigns are executed on time, flawless and are achieving the business goals according to evoke’s strategy
- Using a variety of CRM delivery platforms (e.g. Airship, Adobe, Bloomreach), you’ll co-ordinate delivery across several channels.
- Identifying existing and new opportunities to sell the next best action to the customer, it will require copywriting and creativity to market our best bets and promotions.
- Working with data and automation teams, to identify and build real time audiences to target.
- Using bonus systems to build out exclusive, incentivised opportunities for our target audiences.
- Reviewing and analysing campaign statistics to help ascertain the success of campaigns and report back to senior execs.
Who we are looking for
We are committed to responsible gambling, and we are looking for people who can support our ethos. To apply to this post, you will:
- Be an enthusiastic person, with a passion for horse racing and football
- Experience of CRM or social media execution.
- Thrive on working shift patterns that will include weekends and evenings to cover all major sport
- Excellent written and verbal English communication skills with a passion for sports and a keen interest in gambling and gaming
What we offer
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some fantastic benefits on offer:
- Family Support Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
- Perks and discounts Discounts at a range of high-street retailers
- Financial Competitive salary, pension, and bonus schemes.
- Health & wellbeing Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
- Hybrid working Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time – and the chance for a coffee and a catch-up!
- Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits (or a cash alternative).
- Pension package, income protection and life assurance: Safeguarding your financial future and offering peace of mind.
More about evoke
We’re a business that embraces change and progress. With a rich history behind us, we’ve learned a lot and have led the industry in many ways. Now part of evoke, we are marking a new sense of purpose, direction and ambition for the business.
Our culture is all about creating great experiences, for both our customers and our people. You’ll benefit from flexibility and trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play.
We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. By investing in you, we’ll raise our game. Across all that we do, we aim for excellence, encourage creativity, and have fun.
Apply
At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!
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Real Time CRM Executive employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Real Time CRM Executive
✨Tip Number 1
Familiarise yourself with the latest trends in sports betting and CRM strategies. This knowledge will not only help you during interviews but also show your genuine passion for the role.
✨Tip Number 2
Engage with the evoke brand on social media. Commenting on their posts or sharing relevant content can help you get noticed and demonstrate your enthusiasm for their work.
✨Tip Number 3
Network with current or former employees of evoke, especially those in the Real-Time Engagement Team. They can provide valuable insights into the company culture and the specifics of the role.
✨Tip Number 4
Prepare to discuss your favourite sports moments or teams during the interview. This personal touch can help you connect with the interviewers and showcase your passion for sports.
We think you need these skills to ace Real Time CRM Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Real Time CRM Executive. Familiarise yourself with the key tasks mentioned in the job description, such as planning and delivering CRM campaigns and working with data.
Tailor Your CV: Highlight any relevant experience or skills related to customer relationship management, sports knowledge, and creativity in your CV. Make sure to emphasise your enthusiasm for sports and any previous experience with CRM or social media execution.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and your eagerness to learn. Mention specific examples of how your skills align with the role and how you can contribute to evoke's goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and effective communication is crucial, especially since excellent written English is a requirement for this role.
How to prepare for a job interview at William Hill PLC
✨Show Your Passion for Sports
Make sure to express your enthusiasm for sports during the interview. Share your favourite teams, players, or memorable moments that highlight your passion. This will resonate well with the interviewers and show that you are genuinely interested in the role.
✨Familiarise Yourself with CRM Tools
Even though extensive experience isn't required, having a basic understanding of CRM delivery platforms like Airship, Adobe, or Bloomreach can set you apart. Do some research on these tools and be ready to discuss how you would use them in real-time campaigns.
✨Prepare Creative Campaign Ideas
Think of a few creative campaign ideas that could enhance customer engagement in sports betting. Presenting your ideas during the interview will demonstrate your creativity and ability to think outside the box, which is crucial for this role.
✨Highlight Your Communication Skills
Since excellent written and verbal communication skills are essential, prepare to showcase your abilities. You might be asked to provide examples of how you've effectively communicated in previous roles or projects, so have some anecdotes ready.
