At a Glance
- Tasks: Greet customers, process bets, and promote safer gambling in a friendly environment.
- Company: Join William Hill PLC, a leader in customer experience and community engagement.
- Benefits: Enjoy training, annual pay reviews, and a range of employee perks.
- Other info: Flexible part-time hours with shifts across evenings and weekends.
- Why this job: Be part of a team that values customer care and offers career development opportunities.
- Qualifications: No specific qualifications needed, just a friendly attitude and willingness to learn.
The predicted salary is between 9.9 - 12.1 £ per hour.
William Hill PLC is seeking a friendly Customer Service Representative for our Hull shop.
You’ll greet customers, process bets, help them use betting terminals, and build relationships while championing safer gambling.
The role is part-time (24 hours) with shifts across 8am–10pm, including evenings and weekends.
You will receive training, annual pay review, and a range of employee benefits.
Join a team that values community, customer care, and opportunity to develop a retail career with William
#J-18808-Ljbffr
Part-Time Customer Experience Champion employer: William Hill PLC
At evoke plc, we pride ourselves on being an exceptional employer that champions flexibility and a culture of trust. Our Treasury Cash Manager role not only offers competitive benefits such as industry-leading family support and wellness initiatives but also provides ample opportunities for professional growth within a dynamic and innovative environment. Join us in shaping the future of our business while enjoying a collaborative work atmosphere that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Experience Champion
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like William Hill PLC and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at William Hill PLC and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Experience Champion
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and William Hill PLC.
Get Familiar with Our Brand:Before applying, take some time to learn about William Hill PLC and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at William Hill PLC
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress William Hill PLC.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which William Hill PLC will surely appreciate.
