Operational Resilience Manager

What you will be doing:

• Leading the coordination and resolution of major incidents, ensuring effective governance, stakeholder management and timely communications.
• Chairing major incident calls and coordinating cross-functional teams to minimise business disruption and restore services efficiently.
• Managing incident escalation processes in line with organisational governance and regulatory requirements.
• Conducting post-incident reviews, performing root cause analysis and driving remediation activities through to completion.
• Owning and continuously enhancing the Incident Management framework, processes, controls and reporting capabilities.
• Analysing incident data, trends and risk indicators to identify recurring issues, emerging risks and opportunities for improvement.
• Producing executive dashboards and reports, providing actionable insights to senior leadership, Executive Committees and Risk Committees.
• Supporting Business Continuity and Operational Resilience activities, including maintaining continuity frameworks, coordinating testing exercises and promoting resilience best practices across the organisation.

Who we are looking for:

• Demonstrated experience leading or coordinating Incident Management activities within a complex operational or technology environment, including major incident response and stakeholder engagement.
• Excellent analytical and reporting capabilities, with experience identifying trends, producing management information, and delivering executive-level insights through dashboards and reporting tools such as Power BI.
• Good communication and stakeholder management skills, with the ability to remain calm under pressure, facilitate post-incident reviews, and drive continuous improvement initiatives.
• A solid understanding of risk management, operational resilience, business continuity, and governance frameworks, with experience supporting resilience planning, testing, and compliance requirements.

What we offer:

• Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
• Perks and discounts: Discounts at a range of high-street retailers.
• Financial compensation, pension, and bonus schemes.
• Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
• Hybrid working: Our employees can work from home up to 4 days with 1 day office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!

About evoke:

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s evoke. At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.