At a Glance
- Tasks: Lead and inspire teams to enhance shop performance and customer experiences.
- Company: Join evoke, a dynamic company behind big brands like William Hill and 888.
- Benefits: Enjoy flexible working, competitive pay, and fantastic perks including discounts and wellness support.
- Other info: Be part of a diverse and inclusive workplace that values your unique strengths.
- Why this job: Make a real impact in a role that shapes the future of retail operations.
- Qualifications: Experience in operational leadership across multiple retail sites is essential.
The predicted salary is between 40000 - 50000 £ per year.
Step into a role where your influence shapes every day. As an Area Operations Manager, you’ll elevate shop performance, energise teams, and deliver standout customer experiences. You’ll set the pace on standards, smash commercial targets, and drive digital and sustainability initiatives that push us ahead of the industry. We are looking for candidates to cover the Newcastle, Cumbria and Dumfries regions.
What you will be doing:
- Be a visible leader across shops, building trust and driving a good customer first culture.
- Inspire, coach, and Team Leaders to deliver high commercial, operational, and compliance performance.
- Ensure outstanding shop standards, addressing performance gaps quickly and constructively.
- Drive KPI delivery across revenue, customer experience, compliance, digital adoption, and sustainability.
- Turn strategy into clear goals, using data insights to coach teams and improve results.
- Partner with HR and Compliance, strengthen talent pipelines, and ensure all shops meet regulatory standards.
Who we are looking for:
- Area/regional operational leadership experience across a 10+ site retail footprint. This role has average number of shops per Area – c.17.
- Good commercial and operational performance, consistently delivering KPIs and driving shop-level results.
- Deep compliance knowledge in Licensing, AML and Safer Gambling, ensuring robust operational standards.
- Employee relations & people leadership strength, including coaching, performance management and ER case handling.
- A detailed and change-focused mind, using insights to improve performance and embed consistent operational ways of working across teams.
- Proven track record of implementing operational changes or improvement initiatives.
What we offer:
- Family Support: Industry-leading maternity and paternity leave and paid time off if you have caring responsibilities.
- Perks and discounts: Discounts at a range of high-street retailers.
- Financial compensation, pension, and bonus schemes.
- Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. You will also have access to gym discounts and our cycle to work scheme.
- Hybrid working: Our employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up!
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply:
At evoke, we prioritise diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. Apply today to kickstart your application with the evoke Family!
Area Operations Manager in Newcastle employer: William Hill PLC
At evoke, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With industry-leading benefits such as generous family support, hybrid working options, and a commitment to diversity and inclusion, our Area Operations Managers play a crucial role in shaping the future of our business while enjoying a supportive environment that fosters collaboration and innovation across the Newcastle, Cumbria, and Dumfries regions.
StudySmarter Expert Advice🤫
We think this is how you could land Area Operations Manager in Newcastle
✨Tip Number 1
Get to know the company inside out! Research evoke's values, culture, and recent initiatives. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions related to operational leadership and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Area Operations Manager in Newcastle
Some tips for your application 🫡
Show Your Leadership Skills:As an Area Operations Manager, we want to see your leadership style shine through in your application. Share examples of how you've inspired and coached teams in the past, and how you’ve driven performance across multiple sites.
Highlight Your Compliance Knowledge:We’re big on compliance, so make sure to showcase your understanding of licensing, AML, and safer gambling practices. This will show us that you’re not just about hitting targets but also about doing it the right way.
Use Data to Your Advantage:We love data-driven decision-making! In your application, mention how you’ve used insights to improve shop performance or implement operational changes. This will demonstrate your analytical mindset and focus on results.
Apply Through Our Website:Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at William Hill PLC
✨Know Your Numbers
As an Area Operations Manager, you'll need to demonstrate your understanding of KPIs and how to drive them. Brush up on the key metrics relevant to the role, such as revenue growth and customer satisfaction scores. Be ready to discuss specific examples of how you've improved these metrics in previous roles.
✨Showcase Your Leadership Style
This role requires strong people leadership skills. Prepare to share your approach to coaching and inspiring teams. Think of a time when you turned around a struggling team or shop and be ready to explain the strategies you used to build trust and improve performance.
✨Emphasise Compliance Knowledge
With a focus on compliance in licensing and responsible gambling, it's crucial to highlight your knowledge in these areas. Familiarise yourself with relevant regulations and be prepared to discuss how you've ensured compliance in past positions, especially in a multi-site environment.
✨Be Change-Focused
The ability to implement operational changes is key for this role. Prepare examples of initiatives you've led that resulted in significant improvements. Discuss how you used data insights to identify areas for change and how you engaged your teams in the process.
