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- Tasks: Lead a team to deliver top-notch customer service and maintain shop standards.
- Company: A leading betting company in Melksham with a focus on customer engagement.
- Benefits: Competitive pay, annual reviews, holiday entitlement, and pension plan.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Supervisory experience and strong interpersonal skills required.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A leading betting company located in Melksham seeks a Customer Service Team Leader to engage customers and lead a team of representatives.
Key responsibilities include:
- Coaching
- Maintaining shop standards
- Ensuring excellent customer service
Ideal candidates will have supervisory experience and strong interpersonal skills.
This full-time role offers competitive benefits such as annual pay reviews, holiday entitlement, and a pension plan.
Shop Floor Customer Service Lead in Melksham employer: William Hill PLC
Contact Detail:
William Hill PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Floor Customer Service Lead in Melksham
✨Tip Number 1
Network like a pro! Reach out to your connections in the betting industry or related fields. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your supervisory experience aligns with the role of a Customer Service Team Leader. We want you to shine!
✨Tip Number 3
Show off your interpersonal skills during the interview. Share examples of how you've successfully engaged with customers and led a team. We love hearing about real-life experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace Shop Floor Customer Service Lead in Melksham
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight any supervisory experience you have. We want to see how you've led teams in the past and what strategies you've used to engage customers effectively.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the role of Customer Service Team Leader. Mention specific examples that relate to coaching and maintaining shop standards, as these are key responsibilities for us.
Be Personable: Since strong interpersonal skills are a must, let your personality shine through in your written application. Use a friendly tone and share anecdotes that demonstrate your ability to connect with customers and team members alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at our Melksham location!
How to prepare for a job interview at William Hill PLC
✨Know the Company Inside Out
Before your interview, make sure you research the betting company thoroughly. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully led a team, coached individuals, or improved customer service standards in previous roles. Be ready to discuss specific challenges you faced and how you overcame them.
✨Engage with Role-Playing
Since this role involves engaging customers, consider practising role-playing scenarios with a friend. This can help you articulate how you'd handle various customer interactions, from resolving complaints to providing excellent service. It’s a great way to build confidence and refine your communication skills.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewers. Inquire about the team dynamics, what success looks like in this role, or how they support professional development. This shows that you're proactive and serious about contributing to their team.
